CloudShope and my operator both provides the service of IVR
(Interactive virtual receptionist)
IVR Is used by the organization to help their user to
support them with the queries if needed of even other information which is
useful.
IVR is a 24*7 available as compared to a human-based
receptionist.
It greets the customer in the same language according to the reason that could be English, Hindi, Urdu or some code language in which you
need to say.
IVR turns out to be a cheaper and better option as compared
to human receptionist since it can cater to a lot of information and also can
cater to a lot of people at the same time.
IVR is a better and option than a normal human receptionist
and helps and you to outsource these functions to the organization in a lot of
manners.
Since it is a so powerful and really amazing tool that can
be used by any organization for managing customer service or maybe needing the
transportation organization etc.
So, now what are the features available in the IVR are
compared accordingly
Features
|
CloudShope
|
My
operator
|
Read
more
|
Multi-Level
|
✓
|
✗
|
|
API
Integration
|
✓
|
✗
|
|
Real-time
notification
|
✓
|
✗
|
Read
here…
|
Call
recording
|
✓
|
✗
|
|
Sticky
agent
|
✓
|
✓
|
|
Extension
|
✓
|
✓
|
Read here…
|
Hold
Tone
|
✓
|
✗
|
Read
here…
|
Click
to call
|
✓
|
✗
|
|
Voicemail
|
✗
|
✓
|
Read
here…
|
Routing
|
✓
|
✓
|
|
Customized
professional greetings
|
✓
|
✓
|
Read
here…
|
So now let’s start with the feature’s comparison.
Multi-Level
Multi-level means the layering
which is available in the Interactive virtual receptionist and is also there
with the
API Integration
API Integration is a special
feature and is exclusive to the CloudShope.
API Is a programmable interface
between the user servers and to our servers
Real-time notification
The real-time notification gives
the information to the user in real-time and it helps the user to watch the
information to the user
Call recording
Sticky agent
A sticky agent is a system in which
one gets connected to the same representative for the calls who have contacted
to someone earlier.
Sticky Agent is a useful feature
and helps the user to contact the user
Extension
Extension in IVR means that you
can have a lot of numbers connected within one number which is assigned to the main number for the IVR.
It’s a common feature and is
available in both organizations.
Hold Tone
Hold Tone is a feature available
with the CloudShope and can be customized according to the Customers which can
be given by the user.
In Hold Tone we can decide on the
special offers or upcoming offers or even some necessary information.
Click to call
Click to Call means the ability
to call by just clicking on a number displayed on the screen can call the
company right away.
This is a CloudShope exclusive
feature.
Voicemail
It is a My operator exclusive
feature and is not available with CloudShope and it means that one can send a
voicemail to the user’s database when none of the agents available for the
response.
Routing
Call Routing means to route the call-in
different department according to the need and can be decided in a lot of
manners.
Call Routing is a common feature
between both of the organizations that are CloudShope and My operator.
Customized professional greetings
Professional Customized greetings
can be changed by the user or there are some presets which also make it
different from other organizations.
Professional greetings are played
when the call gets land to the user servers and after this, a pre-defined the greeting is played or customized calling greeting is played.
This is available with both of
the organizations and is a very basic feature.
Also, read here blogs here...
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