In the case of an inbound Call Center, an IVR is added to a call queue that connects callers with sales or support agents.
HOW TO USE
Multi-Level IVR can be set according to your needs and can be decided by anyone.
Multi-Level IVR is Decided by the user
GO TO DASHBOARD>SERVICES>IVR CONFIGURE>MANAGE IVR>NOW YOU CAN CONFIGURE THE MULTI-LEVEL IVR
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