Skip to main content

IVR - Multi level IVR



Multi-level IVR is a hierarchical menu structure that expands the capability of the system
IVR
IVR

Give your callers a personalized experience every time they call you.

No more wasting time on IVR prompts that are not helpful.

 Make callers aware of your brand with a customized IVR.

Welcome them with your brand name, whenever they make a call.

Multilevel IVR is an automated call response system that acts as an auto-receptionist with several self-help features in it. 

IVR comes out to be beneficial for both the business and the customer.

Use Case

Multi level IVR is used by the customers in the education field by the users in this field customers are in education sector Virtual numbers will allow the schools to publish one number everywhere on their collaterals – online and offline.

IVR will allow the parents to reach the right department, saving the school the pain of getting the context of queries again and again and then redirecting them to the right department.


In the case of an inbound Call Center, an IVR is added to a call queue that connects callers with sales or support agents. 

This is a typical scenario for insurance/banking/financial services/utility companies that offer customer services in various languages. Once the connection is made, the IVR invites the caller to choose a language, then select the service they want. 

Eventually, the call is moved to a queue where agents respond in the language selected by the caller. Optionally, the call may be recorded by the queue.


HOW TO USE

Multi level ivr
MULTILEVEL IVR 






Multi-Level IVR can be set according to your needs and can be decided by anyone.

Multi-Level IVR is Decided by the user

STEPS.

GO TO DASHBOARD>SERVICES>IVR CONFIGURE>MANAGE IVR>NOW YOU CAN CONFIGURE THE MULTI-LEVEL IVR
         


Also, read our blogs here...





Popular posts from this blog

E-Commerce business use bulk SMS service

Bulk SMS is the process of disseminating a multitude of the SMS message to the audience that you target. Subscribers can send these SMS message either to their existing customers or to the ones who have opted to an SMS list which appears on the site. They can be used in multiple ways-  By making use of bulk SMS receives you can improve the conversion rate, sell more goods as per the choice of your customers. So they are used for boosting sales, improving on-site metrics & customer service. Areas where they can use- Customer service- This is the most vital area of any business & si it is for the e-commerce industry. This lets your customer text their queries their feedback & comments. Shopping Cart- Registered customer get the alerts via SMS for the process of delivery along with the delivery notifications & update confirmation message.

An interface between visitors & website owner (Click-to -call)

Click-to-call also known as click-to-call, namely web call is a form of web-based communication in which a person clicks an object to request an immediate connection with another person in real-time either by phone call, voice-over-internet-protocol(VOIP) or text, click-to-call request are most commonly made on websites but can also be initiated by hyperlinks placed in e-mail, blogs, videos & other internet-based object or user interfaces. CTC also is known as CTC or web call real-time communication. CTC technology now virtually always refers to a means for a web consumer to ask a website operator to call her. In other words, CTC would be more accurately referred to as "request-a-call" as in "please give me a call." CTC technology in most instances requires the web consumer to enter his phone number in order for the site operator, or its CSR or audio telephony version of an autoresponder, to place the call. 

How to safe your business if you are using OTP services

How to safe your business if you are using OTP services What is OTP? One Time Password A one-time secret phrase (OTP), otherwise called a one-time pin or dynamic secret phrase is a secret word that is substantial for only one login meeting or exchange, on a PC framework or other advanced gadget. The most significant preferred position that is tended to by OTPs is that, as opposed to static passwords, they are not defenseless against replay assaults. The OTP administration causes your business to send one-time passwords to clients in different configurations – messages, instant messages, and voice messages. Your business can trigger the OTP naturally dependent on the solicitation made by the clients during the exchange or login process. These OTPs are difficult to split and hack because of the arbitrarily produced a string of alphanumeric characters. Benefits of OTP services in your business Overcome password Most clients despite everything perform money relat