Skip to main content

Posts

Showing posts from November, 2020

What is Automatic Call Distribution (ACD) ?

An Automatic Call Distributor (ACD) is a telephony software system that answers incoming calls and routes them to specific agent or department within a company.  What is an Automatic Call  Distribution ?  An ACD system helps manage call traffic and distribute calls in the following scenarios:-    When the call traffic is too high When your call center agents are offline. When you want to handle after-business hours inbound calls When you want to automate responses for repetitive queries. Features of Automatic Call  Distribution ?  πŸ” Skill-based routing :-  To match your customers with the right agents your ACD needs to support skill based routing.  πŸ’» Basic IVR capabilities :-  Many ACD's comes wit basic IVR capabilities. This includes upfront messaging and menus that callers can interact with using their voice or their phone keypad. This allows even smarter routing because the ACD collects further information about the caller and their issue.  ✅ Easy integration :-  ACD's can

How IVR helps in Travel Agency ?

IVRs are cost effective and simple way for customer in the travel and tourism industry to survey customers by phone after service automatically. IVR (Interactive voice Response) is one such tool that answers incoming calls and helps callers before an agent or employee is required.  Benefits of having IVR in Travel Agency ? Answer customer calls with 24*7 consistency :-  The IVR solution can serve customer 24*7 with same voice tone and professionalism. The IVR system maintains consistency of reply even at the 1000th call of the day.  Give self-serving option for the frequently asked questions :-  The IVR solution will help to keep your human resources free to do other productive work while at the same time will answer all the questions of the customer queries. This will work as a win-win situation for the travel industry as the customer gets answers, and the staff can be available for other critical situation. Customer Surveys:-  Surveys IVRs are the cost effective and simple way for cu

What is Cloud Telephony ? Benefits of Cloud Telephony ?

Cloud Telephony is a phone system that runs through your internet connection. Cloud Telephony streamlines your business communications and with your business. After the advent of the telephone, there have been drastic changes in the telecommunication sector which has led to better and better communication process as day pass by. Communication is a key factor for any business or organization. Cloud Telephony can help business to incorporate this voice communication benefits in an effective way. What is Cloud Telephony ? Cloud telephony also known as Cloud Calling. Cloud communication providers build, operate and maintain standardized telephony platform offerings on their servers, with customers gaining remote access--via the internet--on a subscription or as-needed basis. Cloud telephony services enables users to place calls directly from any computer or mobile device with an internet connection and free businesses from the burden of buying the hardware.  Benefits of Cloud Telephony ?

Which service is better? - Bulk voice calls OR Bulk SMS

 ... Which service is better? -  Bulk voice calls OR Bulk SMS Many of the services are being used widely for marketing purposes but the most popular seem to be the: Bulk SMS and Bulk Voice calls. They are favored by many companies and industries in fields of work like: restaurants, travel agencies, real estate businesses, etc. But if we start to compare the two services there are few factors that can be used as a comparison factor. Reception of Bulk messages - In case of bulk SMS the factor that even with the absence of signal or if the phone is switched off yet the messages will arrive at the devices once they get back the signal or are switched back on - within the time period of 48 hours of sending SMS. But in the case of bulk voice calls the case is not the same thus, the message might be not delivered to the client through bulk calls at that time. Cost  - Bulk SMSs tend to be cheaper in comparison to Bulk voice calls. Thus this factor makes it the better choice for small business

Toll free service Use-cases !!

Specific toll free numbers are used to track individual advertisements including TV and web campaigns, bills boards and print. Organization use these powerful marketing analytics tools to narrow down on the most effective and value for money campaign strategy.   Use-cases of Toll free Service  1. Marketing Analytics :-  Toll free numbers serve as traceable marketing toll that drives inbound leads and sales as well. Business can have specific toll free numbers for individual campaigns such as those for television, print, billboards or the web. These numbers can be used as analytics tools for tracking campaigns-wise-performance and narrowing down on the most effective campaign strategy amongst them all.  2. In Banking Industry :-  Since, Toll free service is a free service. Therefore, people take very little time to make a call for any query. All queries or complaints raised by the customers must be maintained as a database because the problem of one person might be the problem of others

How Conference Call is helpful during Lockdown ?

The current Coronavirus pandemic has caused stocks to crash, a sharp rise in unemployment, and tragically the loss of life of hundreds of thousand of people at the time of writing. One of the places the world has seen improvement is in the field of technology that enable work. Technologies like video conferencing have enabled business to keep on operating. Benefits of Using video Conferencing  1. Enable the Digital Workforce  Video conferencing software not only creates a more collaborative meeting culture in your organization, it's a foundation for enabling today's digital workforce.  2. More Personal  Compared with voice calls and voice conferencing the ability to see other's faces do make the technology more personal and helps adds a human touch to communication.  3. Increase Communication Reliability  Video conferencing provides a fast and secure way to communicate with your teams. As video continues to evolve into a business-critical function, it's important to pri

Grow Your Salon Business with Bulk SMS !!

Bulk SMS marketing for Salon is a real way to stay in touch with regular customers and attract new ones, increase revenue and customers loyalty. SMS Marketing helps to got ahead of your competitors by quick informing regular or potential customers about services, news and offers.  Bulk SMS can serve for your business in Salon, or elsewhere can be found below:-  ↗️ Send Appointment Remainders  Send appointment remainders to eliminate no-shows and remind the clients about their bookings. As message reaches just within a fraction of seconds, it works as the best channel to make your clients recall about their appointments so that they don't forget about it. ✉ Send regular greeting SMS  By sending regular greeting SMS to your customer you keep your important customers in the loop and make them feel important. % Offers vouchers and discount coupons  Reward your loyal customers by gifting them special discount vouchers on their visit to your parlor. It is the way to keep your clients com

Cloud Telephony - Why is it one of the most popular ways for marketing??

...   Cloud Telephony - Why is it one of the most popular ways for marketing?? What is Cloud Telephony Services? Cloud telephony services are those marketing services with data and voice based on the Internet. They enable the users in placing calls directly through any mobile device or system with a connection with the internet. Cloud telephony services free the businesses from all the burdens of storage and buying of stand-alone hardware systems like handsets and PBX boxes, etc. Reasons for cloud telephony popularity- Simple setups - Cloud telephony services are easy to set up. Their working and implementation are quick and user friendly. The complex advertising has been replaced by these easy-going cloud telephony services. Mobility of services - The services have mobility over the world. The access is quite simple and accessible from any location with the right entry details and security credentials. Cost-efficient - The cost of cloud telephony services is quite less than the oth

Features of Number Masking !!

Phone number masking feature allows the delivery agent to reach the customer over a call in case they need to without having access to their phone number. Number masking or call masking service allows any business their employees and the customer. Features of Number Masking  πŸ“Ό Custom Prompts :-  Add pre-recorded voice files to enhance the customer experience. πŸ“± Number Handling :- Reflect your local presence by renting local numbers. πŸ“Ή Recording:- Record calls and upload them to your secure bucket. πŸ“„ Reporting:- Download log files or access data instantly. 🚫Anti-Fraud:- Maintain complete control of incoming calls.

How Bulk SMS is helpful in Restaurant ?

In modern technology and dependence n mobile services, it is estimates that more than 80% of all restaurant goers use their mobile to search for a restaurant. Bulk SMS Marketing a perfect channel to reach out customers. SMS have 98% open rate, nearly 5 times higher than email. πŸ‘§ Brand Awareness and Promotion  Promote your restaurant with SMS marketing with SMS marketing send offers and discuss instantly. Add your website and mobile app link at the end of the every message. 🍱 Promote New Dishes and menu Let people know about your tasty foods and new dishes in menu by sending a SMS to your existing customers. Sending regular SMS build strong relations with customers. 🎊 Event Based Bulk SMS Marketing Set up and schedule bulk SMS campaign according to upcoming events. You can send the SMS related to your upcoming event .  πŸ’² Cost-effective SMS Marketing is cheaper than printed ads, TV ads . The click rates of SMS Marketing is also higher. 

What is Number Masking & Why Use it ?

It uses a temporary phone number for each party, allowing them to communicate privately during a given time. Number Masking helps buyers, sellers, delivery staff, and drivers communicate with customers. What is Number Masking ? Number Masking helps e-commerce business protect customer and business phone numbers. It uses a temporary phone number for each party, allowing them to communicate privately during a given time. Number Masking or call Masking service allows any business to facilitate a secure conversation between their employees and the customers. They can easily protect the privacy of their users by assigning a separate virtual number to both the parties. Number Masking helps buyers, sellers, delivery staff, and drivers communicate with customers. Most importantly, it does so without exposing their phone numbers.  Use-cases of Number Masking  Transportation  Drivers and passengers call each other to arrange rides without ever sharing a personal phone number.  Delivery  Allow us

Bulk SMS - an easy way to work during the pandemic times

 ... Bulk SMS - an easy way to work during the pandemic times                                                                       What is Bulk SMS service? Bulk SMS service refers to the campaign to send out SMS in bulk quantity to multiple customers with a single click. Bulk SMSs not only help in marketing but also in many other stuff like feedback, form filling, subscription/unsubscription info, etc. There is a lot that can be done with this service, which has the easiest setup system. Why is SMS best for a pandemic? Easy to set up No manpower needed Can be scheduled for later purposes Can be customized Machines don’t make mistakes with customers Quick feedback service Easy for the customers too Easy way to make a database from customers without any manual entry Quick options  Efficient verifications Check out our IVR blog on the same issue of pandemic telephony services - “IVR first cloud telephony choice for pandemic situations” Check out Bulk SMS Service at our main site:  “

Why Website Traffic is important for Business ?

Website traffic can be defined as the number of people that view your site, the pages that they view and the length of time they spend on those pages. When someone goes to your site, that visit is recorded and any link that individual might click and follow are also recorded.  Below are the points that demonstrate why traffic is so important to your business :- πŸ“ˆ The basis of Online Marketing is Website's Traffic and its Conversion Website Conversion measures the rate at which website visitors complete a certain desire outcome. To have a real effect on your bottom line you need to understand that traffic and conversion rates go hand in hand. πŸ‘§ Target Audience A big part of increasing numbers and increasing the quality of the website traffic visits to your site, is your ability to capture  your target audience and convert them into customers.  πŸ” Repeat Visitors  Make sure you work on building your reputation around your company based on the quality of your brand identity. Also re

Don't have manpower during this pandemic?? - Here is a solution

... IVR - The best service during pandemic times What is IVR service? IVR service helps you keep your clients informed, get confirmations from clients, subscription/unsubscription of services, etc. without the use of any manpower and just works with the button clicked by your clients as per the IVR options send to them. Why is IVR best for a pandemic time period? Easy to set up No manpower needed Can be scheduled for later purposes Can be customized Machines don’t make mistakes with customers Quick feedback service Easy for the customers too Easy way to make a database from customers without any manual entry Quick options  Efficient verifications Check out IVR Service at our main site:  “ Click for a quick visit ”   #Do visit Cloudshope for further information and services - even try out a free demo: “ Click here ”  

Jay has a new restaurant - How will he promote and expand his business??

 ... Jay has a new restaurant - How will he promote and expand his business?? Jay sits down to list up the factors that will be leading him to grow in his business area. Here is what he lists down: Marketing about the new opening Engaging new customers Creating loyal customers Keeping feedback open for improvement On reaching the right place in business, have a quick reservation system Keep the clients updated about the changes in timings and closing days Give reminders regarding booking Giving alerts about new cuisines and dishes that he launches A day “Chief-special” for his own invented dishes under vouchers and offers Discounts in the festive season - alerts Now looking at this list it seems like a great deal of work. But Jay works smart and approaches Cloudshope and the team there helps him out with services that under a click help him out resolve his requirements within minutes. The solution to the above list can be as follows: Bulk SMS and bulk voice calls- Marketing about the n