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When a sticky agent is enabled on an IVR number we check that if the caller has previously talked to any agent then the call is again forwarded to the same agent.
If this is a new caller then the call is forwarded as per the policy assigned.
A sticky agent is a person who will pick up your call every the time you contact customer support/ service for a query.
It saves valuable
time of both customers and agents as they don’t have to repeat the same
In this case, an IVR is used to automate the flow of
incoming calls inside a company.
Callers are guided to connect with phone extensions by means
of built IVR menus with prerecorded messages.
This task is usually performed by a human operator (a call the dispatcher or a receptionist).
Using IVR technology, this process is automated, leaving
the receptionist with more time to perform other tasks.
How to use
A sticky agent is a feature which you need to just activate
from the dashboard and can be used by the user anytime.
Bulk SMS is the process of disseminating a multitude of the SMS message to the audience that you target. Subscribers can send these SMS message either to their existing customers or to the ones who have opted to an SMS list which appears on the site. They can be used in multiple ways- By making use of bulk SMS receives you can improve the conversion rate, sell more goods as per the choice of your customers. So they are used for boosting sales, improving on-site metrics & customer service. Areas where they can use- Customer service- This is the most vital area of any business & si it is for the e-commerce industry. This lets your customer text their queries their feedback & comments. Shopping Cart- Registered customer get the alerts via SMS for the process of delivery along with the delivery notifications & update confirmation message.
Click-to-call also known as click-to-call, namely web call is a form of web-based communication in which a person clicks an object to request an immediate connection with another person in real-time either by phone call, voice-over-internet-protocol(VOIP) or text, click-to-call request are most commonly made on websites but can also be initiated by hyperlinks placed in e-mail, blogs, videos & other internet-based object or user interfaces. CTC also is known as CTC or web call real-time communication. CTC technology now virtually always refers to a means for a web consumer to ask a website operator to call her. In other words, CTC would be more accurately referred to as "request-a-call" as in "please give me a call." CTC technology in most instances requires the web consumer to enter his phone number in order for the site operator, or its CSR or audio telephony version of an autoresponder, to place the call.
How to safe your business if you are using OTP services What is OTP? One Time Password A one-time secret phrase (OTP), otherwise called a one-time pin or dynamic secret phrase is a secret word that is substantial for only one login meeting or exchange, on a PC framework or other advanced gadget. The most significant preferred position that is tended to by OTPs is that, as opposed to static passwords, they are not defenseless against replay assaults. The OTP administration causes your business to send one-time passwords to clients in different configurations – messages, instant messages, and voice messages. Your business can trigger the OTP naturally dependent on the solicitation made by the clients during the exchange or login process. These OTPs are difficult to split and hack because of the arbitrarily produced a string of alphanumeric characters. Benefits of OTP services in your business Overcome password Most clients despite everything perform money relat