This is an official blog CloudShope Technologies
CloudShope Blogs helps people to learn about cloud telephony and provides services in IVR, Bulk SMS, Missed call service, Toll-free service, Call Center Solution, Call Conferencing, Missed call solution stay tuned for regular information on cloud telephony.
When a sticky agent is enabled on an IVR number we check that if the caller has previously talked to any agent then the call is again forwarded to the same agent.
If this is a new caller then the call is forwarded as per the policy assigned.
A sticky agent is a person who will pick up your call every the time you contact customer support/ service for a query.
It saves valuable
time of both customers and agents as they don’t have to repeat the same
In this case, an IVR is used to automate the flow of
incoming calls inside a company.
Callers are guided to connect with phone extensions by means
of built IVR menus with prerecorded messages.
This task is usually performed by a human operator (a call the dispatcher or a receptionist).
Using IVR technology, this process is automated, leaving
the receptionist with more time to perform other tasks.
How to use
A sticky agent is a feature which you need to just activate
from the dashboard and can be used by the user anytime.
Bulk SMS is the process of disseminating a multitude of the SMS message to the audience that you target. Subscribers can send these SMS message either to their existing customers or to the ones who have opted to an SMS list which appears on the site. They can be used in multiple ways- By making use of bulk SMS receives you can improve the conversion rate, sell more goods as per the choice of your customers. So they are used for boosting sales, improving on-site metrics & customer service. Areas where they can use- Customer service- This is the most vital area of any business & si it is for the e-commerce industry. This lets your customer text their queries their feedback & comments. Shopping Cart- Registered customer get the alerts via SMS for the process of delivery along with the delivery notifications & update confirmation message.
Click-to-call also known as click-to-call, namely web call is a form of web-based communication in which a person clicks an object to request an immediate connection with another person in real-time either by phone call, voice-over-internet-protocol(VOIP) or text, click-to-call request are most commonly made on websites but can also be initiated by hyperlinks placed in e-mail, blogs, videos & other internet-based object or user interfaces. CTC also is known as CTC or web call real-time communication. CTC technology now virtually always refers to a means for a web consumer to ask a website operator to call her. In other words, CTC would be more accurately referred to as "request-a-call" as in "please give me a call." CTC technology in most instances requires the web consumer to enter his phone number in order for the site operator, or its CSR or audio telephony version of an autoresponder, to place the call.
SMS are the best way to help you communicate, interact and transact with your target audience. Transactional SMS are message used for sending order and booking alerts and informational message to registered customer. Promotional SMS is used for sending marketing and sales messages. They are delivered only to opt-in and non-DND number. What is Transactional SMS ? Transactional SMS is used by business to relay transactional information. Transactional SMS is used to send OTPs, informational messages, booking and order alerts to your registered customers. Transactional message are delivered to all recipients, irrespective of their DND status. Transactional SMS are delivered 24*7 with no time restriction. Transactional SMS can be assigned a 6-alpha character sender id of your choice. It should corresponds with your business or product name. Example of Transactional SMS :- One of the most common example of a transactional SMS is when a customer receives a text message sharing their ord