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Showing posts from December, 2020

Difference Between Auto Dialer & Manual Dialer !!

A dialer is an automated system that places calls from an outbound call center to customers. Automated dialing means that contact center agents don't spend any time physically inputting telephone numbers.  The major difference between auto dialers and manual dialers >>  1. Dialing Mode Support  The manual dialers require agents to place outbound calls manually. Hence, the agents can control the outbound calls according to precise needs of individual marketing campaigns. But the auto dialers these days support preview, progressive, and predictive dialing modes. 2. Customer information Access   While using a manual dialer, agents need to access customer information by scouring the computer screen or paper records frequently. But the auto dialers dials telephone numbers stored in a database or spreadsheet automatically and sequentially.  3. Call Volume  No modern call center can handle a large number of outbound calls using manual dialers. The auto dialers help call centers to m

Benefits of Bulk Voice Call Service ?

  Bulk voice call service may be valuable device to focus on the crowd. Bulk voice call service allows one to send a pre-recorded message to large group of people.  Let's see how bulk voice call service provider helps your business grow by making efficient customer reach >>>> 1. Customer Friendly  Customer friendly is a term for products, services and experience that are designed from the customer's  point of view. If your target customer resides in distant corners of the globe, voice broadcasting  gives the flexibleness to personalize your language & message consistent with that region.  2. Message Uniformity Voice broadcasting helps to stop this drawback by transmitting a voice recorded information, after quality & credibility assurance from the dedicated authorities.  3. Flexible  Schedule your recorded call consistent with the customer' s availability without affecting their already planned day.  4. Campaigns on a Click  Running a campaign may be a v

New to Business - Let’s get a brief to the basis

...   New to Business -  Let’s get a brief to the basis While starting a new business we all need tools to promote our business and increase its working area. We need the tools to be simple and easy to use. As the business grows we need to work on the loyalty of customers and thus provide them with easier access to all the services. Create a brand - In order to set your foot forward in the market, one needs to first make a strong entry with the brand. The various services that might help build up a strong brand are Bulk SMS and Bulk voice call services. The branding needs to be spread all over the country/region. The tools used to do so should be simple and not annoying like the popup ads. Popup ads don’t help promote a brand instead it irritates the customer during their initial work. But with Bulk SMS and Bulk voice calls one can easily accept or decline as per their working hours and you can also reschedule these campaigns for later use. (Suggested services: Bulk SMS,  Bulk voice ca

Difference Between Transactional SMS and Promotional SMS ?

SMS are the best way to help you communicate, interact and transact with your target audience.  Transactional SMS are message used for sending order and booking alerts and informational message to registered customer. Promotional SMS is used for sending marketing and sales messages. They are delivered only to opt-in and non-DND number.    What is Transactional SMS ? Transactional SMS is used by business to relay transactional information. Transactional SMS is used to send OTPs, informational messages, booking and order alerts to your registered customers. Transactional message are delivered to all recipients, irrespective of their DND status.  Transactional SMS are delivered 24*7 with no time restriction. Transactional SMS can be assigned a 6-alpha character sender id of your choice. It should corresponds with your business or product name. Example of Transactional SMS :-  One of the most common example of a transactional SMS is when a customer receives a text message sharing their ord

Start Your New Business with CloudShope Services !!

CloudShope are the only Cloud Telephony company in India that offers unlimited channels with introductory offers.  CloudShope Provides Services which help to you grow up your business. Our Services are:-  1. Bulk Voice Call :-  Voice Calls have very important role in all areas including business, education, medication, ecommerce, politics, etc.   2. Interactive Virtual Receptionist :- An IVR system or application provides pre-recorded voice responses for appropriate situations to access relevant data. 3. Missed Call Service :- Missed Call service is a completely automated web based application enables you to get the real time notification of all calls on your dedicated Mobile/Land Phone/Toll free Number. 4. Bulk SMS :- Bulk SMS services are best way to help you communicate, interact and transact with your target audience. Fully web based platform avoids the need of installation & download.  5. Auto Dialer :- This automatically dials telephone numbers. Once the call has been answ

Benefits of Automatic Call Distribution ( ACD) !!

Automatic Call Distribution is the process of routing incoming calls to the most suitable agent who can answer the caller's needs appropriately.  An ACD will dramatically increase agent competence, efficiency and productivity . When agents are only routed calls that they are trained to handle, they will become more proficient at handling that call type, will handle them faster and have more confidence.  Benefits of Automatic Call Distribution ? ⌚ Call Transferring time is Reduced :-  ACD filters all incoming calls. directing them to the right agent or the piece of information programmed into the IVR-moving customers along smoothly.  📈 Call Responses Time is improved :-  When agents speak to the callers they're most qualified to handle, they help customers solve their problems faster. And if customers don't want to stay on the line waiting, they can choose the call back option.  📊  Increased Agent Productivity :-  When agents are allowed to answer calls from customers they