Skip to main content

IVR - API Integration


Easily integrate any application and start service in minutes. Easily Integrate IVR Features with CloudShope APIs.

API is known as an application programming interface, it helps the user to interact between the user's code and to our application that how to send and react according to the feature and option between both of the organizations via an API.

CloudShope Dashboard
Dashboard

How to use

It is very simple to use you not need to ask for the API from our sales or Customer representative or customer support.

Directly do this

DASHBOARD>SERVICES>IVR>API



Api Integration in cloud telephony
API INTEGRATION

In the end when the API hits with the server and our data the base you are good to go with the IVR just according to you.

Use case

IVR API Integration can be used in the following manner:-

Sometimes, customers can use the IVR to send utility companies (water, electricity, gas, etc.) specific information about their consumption rate. 

This can be done very easily: the customer calls the IVR, provides their customer ID, and enters the counter readings for the gas consumption in the current month using the phone keypad.
 The value is stored in a database, compared with last month's reading and the difference is used to generate the invoice for the current month consumption. 

The entire process is done automatically, without any human operator intervention.

Also, read our blogs here...

Comments

Popular posts from this blog

E-Commerce business use bulk SMS service

Bulk SMS is the process of disseminating a multitude of the SMS message to the audience that you target. Subscribers can send these SMS message either to their existing customers or to the ones who have opted to an SMS list which appears on the site.

They can be used in multiple ways-
 By making use of bulk SMS receives you can improve the conversion rate, sell more goods as per the choice of your customers. So they are used for boosting sales, improving on-site metrics & customer service.

Areas where they can use-

Customer service- This is the most vital area of any business & si it is for the e-commerce industry. This lets your customer text their queries their feedback & comments.Shopping Cart- Registered customer get the alerts via SMS for the process of delivery along with the delivery notifications & update confirmation message.

An interface between visitors & website owner (Click-to -call)

Click-to-call also known as click-to-call, namely web call is a form of web-based communication in which a person clicks an object to request an immediate connection with another person in real-time either by phone call, voice-over-internet-protocol(VOIP) or text, click-to-call request are most commonly made on websites but can also be initiated by hyperlinks placed in e-mail, blogs, videos & other internet-based object or user interfaces. CTC also is known as CTC or web call real-time communication.



CTC technology now virtually always refers to a means for a web consumer to ask a website operator to call her. In other words, CTC would be more accurately referred to as "request-a-call" as in "please give me a call." CTC technology in most instances requires the web consumer to enter his phone number in order for the site operator, or its CSR or audio telephony version of an autoresponder, to place the call.

Why you need a multi-user CRM designed for your business

CRM means customer relationship management.

CRM is a technology that is helpful for both large & small business which help to organize, automate & synchronize every facet of customer interaction including support, customer service, sales, marketing & digital commerce.

What is multi-user CRM-
Multi-user CRM is a panel where you can check call logs, manage the leads, put meeting reminders & even check past conversation history. The panel is designed so it can be used by multiple users on a network. It creates customer records or documents & can be updated by one user which are visible to all the users.

Need for CRM for your business-
Manage inbound calls & lost leads- A CRM panel makes your business work easy by managing the inbound calls & lose leads. When a customer calls you, it is not necessary that you are able to pick up all the calls & know their queries then this CRM panel helps easily with the help of multi-user CRM & can focus on the other impo…