Monday, 14 October 2019

Why we used Sticky agent


When a customer calls, he talks to a sales agent & discusses the product & asks the query. This ends the call & let the customer know about the product through that agent. A sticky agent helps in connecting the customer with that same agent when he has called first.

This reduces the hold time on call as the call is picked directly by the concerned sales agent & the customer knows that the agent will understand him better instead of fetching & searching that agent by putting the call on hold.
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A Sticky agent makes sit simpler for the customer & the customer's call experience enhances by solving the query easily in on go.



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Friday, 11 October 2019

An interface between visitors & website owner (Click-to -call)

Click-to-call also known as click-to-call, namely web call is a form of web-based communication in which a person clicks an object to request an immediate connection with another person in real-time either by phone call, voice-over-internet-protocol(VOIP) or text, click-to-call request are most commonly made on websites but can also be initiated by hyperlinks placed in e-mail, blogs, videos & other internet-based object or user interfaces. CTC also is known as CTC or web call real-time communication.
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CTC technology now virtually always refers to a means for a web consumer to ask a website operator to call her. In other words, CTC would be more accurately referred to as "request-a-call" as in "please give me a call." CTC technology in most instances requires the web consumer to enter his phone number in order for the site operator, or its CSR or audio telephony version of an autoresponder, to place the call. 
Thursday, 10 October 2019

Why you need a multi-user CRM designed for your business

CRM means customer relationship management.

CRM is a technology that is helpful for both large & small business which help to organize, automate & synchronize every facet of customer interaction including support, customer service, sales, marketing & digital commerce.

What is multi-user CRM-
Multi-user CRM is a panel where you can check call logs, manage the leads, put meeting reminders & even check past conversation history. The panel is designed so it can be used by multiple users on a network. It creates customer records or documents & can be updated by one user which are visible to all the users.
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  • Need for CRM for your business-

Manage inbound calls & lost leads- A CRM panel makes your business work easy by managing the inbound calls & lose leads. When a customer calls you, it is not necessary that you are able to pick up all the calls & know their queries then this CRM panel helps easily with the help of multi-user CRM & can focus on the other important things rather just picking up the calls. This also ensures that none of your customers is unattended.

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Why you need a Vanity Number for your business

A vanity number is an alphanumeric combination in which the digits are followed by the letters. These letters are chosen very carefully as it reflects the business image, certain product service or an acronym.
These numbers enhance business credibility & help potential customers to easily memorize the company.
 Sometimes a simple combination of digits is also used as vanity numbers. Since people remember words more than digits, Therefore, companies prefer using alphanumeric integration so they can easily proceed the business branding.


Benefits if vanity number-
Customer nowadays is running out of time & more demanding than ever before. They have no time to make research on your product or services rather it is your responsibility to pop your business before them in some fascinating manner.
Friday, 4 October 2019

How to use smart call queue

In this, you no longer force your customer to wait on hold until an agent becomes available. Instead, this essential call queue management feature allows the customer to request a call back from an agent without loading this place in the queue.




Smart call queue automatically dials the customer backs routes the call to the next available agent.

If a caller chooses to remain on hold, they stay on the line & hear the standard music until an agent becomes available.


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