Skip to main content

Posts

Difference Between Transactional SMS and Promotional SMS ?

SMS are the best way to help you communicate, interact and transact with your target audience.  Transactional SMS are message used for sending order and booking alerts and informational message to registered customer. Promotional SMS is used for sending marketing and sales messages. They are delivered only to opt-in and non-DND number.    What is Transactional SMS ? Transactional SMS is used by business to relay transactional information. Transactional SMS is used to send OTPs, informational messages, booking and order alerts to your registered customers. Transactional message are delivered to all recipients, irrespective of their DND status.  Transactional SMS are delivered 24*7 with no time restriction. Transactional SMS can be assigned a 6-alpha character sender id of your choice. It should corresponds with your business or product name. Example of Transactional SMS :-  One of the most common example of a transactional SMS is when a customer receives a text message sharing their ord

Start Your New Business with CloudShope Services !!

CloudShope are the only Cloud Telephony company in India that offers unlimited channels with introductory offers.  CloudShope Provides Services which help to you grow up your business. Our Services are:-  1. Bulk Voice Call :-  Voice Calls have very important role in all areas including business, education, medication, ecommerce, politics, etc.   2. Interactive Virtual Receptionist :- An IVR system or application provides pre-recorded voice responses for appropriate situations to access relevant data. 3. Missed Call Service :- Missed Call service is a completely automated web based application enables you to get the real time notification of all calls on your dedicated Mobile/Land Phone/Toll free Number. 4. Bulk SMS :- Bulk SMS services are best way to help you communicate, interact and transact with your target audience. Fully web based platform avoids the need of installation & download.  5. Auto Dialer :- This automatically dials telephone numbers. Once the call has been answ

Benefits of Automatic Call Distribution ( ACD) !!

Automatic Call Distribution is the process of routing incoming calls to the most suitable agent who can answer the caller's needs appropriately.  An ACD will dramatically increase agent competence, efficiency and productivity . When agents are only routed calls that they are trained to handle, they will become more proficient at handling that call type, will handle them faster and have more confidence.  Benefits of Automatic Call Distribution ? ⌚ Call Transferring time is Reduced :-  ACD filters all incoming calls. directing them to the right agent or the piece of information programmed into the IVR-moving customers along smoothly.  📈 Call Responses Time is improved :-  When agents speak to the callers they're most qualified to handle, they help customers solve their problems faster. And if customers don't want to stay on the line waiting, they can choose the call back option.  📊  Increased Agent Productivity :-  When agents are allowed to answer calls from customers they

What is Automatic Call Distribution (ACD) ?

An Automatic Call Distributor (ACD) is a telephony software system that answers incoming calls and routes them to specific agent or department within a company.  What is an Automatic Call  Distribution ?  An ACD system helps manage call traffic and distribute calls in the following scenarios:-    When the call traffic is too high When your call center agents are offline. When you want to handle after-business hours inbound calls When you want to automate responses for repetitive queries. Features of Automatic Call  Distribution ?  🔁 Skill-based routing :-  To match your customers with the right agents your ACD needs to support skill based routing.  💻 Basic IVR capabilities :-  Many ACD's comes wit basic IVR capabilities. This includes upfront messaging and menus that callers can interact with using their voice or their phone keypad. This allows even smarter routing because the ACD collects further information about the caller and their issue.  ✅ Easy integration :-  ACD's can

How IVR helps in Travel Agency ?

IVRs are cost effective and simple way for customer in the travel and tourism industry to survey customers by phone after service automatically. IVR (Interactive voice Response) is one such tool that answers incoming calls and helps callers before an agent or employee is required.  Benefits of having IVR in Travel Agency ? Answer customer calls with 24*7 consistency :-  The IVR solution can serve customer 24*7 with same voice tone and professionalism. The IVR system maintains consistency of reply even at the 1000th call of the day.  Give self-serving option for the frequently asked questions :-  The IVR solution will help to keep your human resources free to do other productive work while at the same time will answer all the questions of the customer queries. This will work as a win-win situation for the travel industry as the customer gets answers, and the staff can be available for other critical situation. Customer Surveys:-  Surveys IVRs are the cost effective and simple way for cu

What is Cloud Telephony ? Benefits of Cloud Telephony ?

Cloud Telephony is a phone system that runs through your internet connection. Cloud Telephony streamlines your business communications and with your business. After the advent of the telephone, there have been drastic changes in the telecommunication sector which has led to better and better communication process as day pass by. Communication is a key factor for any business or organization. Cloud Telephony can help business to incorporate this voice communication benefits in an effective way. What is Cloud Telephony ? Cloud telephony also known as Cloud Calling. Cloud communication providers build, operate and maintain standardized telephony platform offerings on their servers, with customers gaining remote access--via the internet--on a subscription or as-needed basis. Cloud telephony services enables users to place calls directly from any computer or mobile device with an internet connection and free businesses from the burden of buying the hardware.  Benefits of Cloud Telephony ?

Which service is better? - Bulk voice calls OR Bulk SMS

 ... Which service is better? -  Bulk voice calls OR Bulk SMS Many of the services are being used widely for marketing purposes but the most popular seem to be the: Bulk SMS and Bulk Voice calls. They are favored by many companies and industries in fields of work like: restaurants, travel agencies, real estate businesses, etc. But if we start to compare the two services there are few factors that can be used as a comparison factor. Reception of Bulk messages - In case of bulk SMS the factor that even with the absence of signal or if the phone is switched off yet the messages will arrive at the devices once they get back the signal or are switched back on - within the time period of 48 hours of sending SMS. But in the case of bulk voice calls the case is not the same thus, the message might be not delivered to the client through bulk calls at that time. Cost  - Bulk SMSs tend to be cheaper in comparison to Bulk voice calls. Thus this factor makes it the better choice for small business