Hybrid is a call routing manner in which a user has the options to create a subgroup in the calling policy where one can give the information regarding the agents and when we know how many agents we have we can then decide the selection area of how the calls needed to be there.
There are 3 options:-
Available ASC means to connect to set amount agents in uniformity with the automatically checking the representative available.
Least Recently used:-
This means a call will be transferred to the user who hasn't got any call from a long duration of time.
Last Recently used:-
Last Recently used by the user means that a user who is getting a lot of calls will get the calls since sometimes a call may not be picked by the other numbers so that is why we have developed the Last Recently Used Calling policy.