Skip to main content

Toll-Free Service- CloudShope Vs Exotel

Toll-Free service is common between both of the organizations.

Cloudshope vs exotel toll free service
Toll-Free Service

Toll-Free service helps the user to create an easy channel which can be used to interact with the customer by helping them with the information or giving support.

Toll-free service is a very common and essential service for big brands and organization since it helps in the customer retention and support.

Using a Toll-Free Service gives the better brand experience, customer service and with features like reporting it also provides the better analysis of the data and the information which is needed for the organization.

But what are the key differences between both of the organization let’s find it out but before that you check this table which includes the quick comparison between the CloudShope and Exotel.

Read More
URL Forwarding
E-mail Forwarding
Auto-reply SMS
Call Back
Real-Time Notification
Call Tracking
Call Recording
Simple IVR
Read below…
Unlimited Channel
Read below…
CRM integration
Read here…

Here is the comparison between both of the organization features.

Some features are exclusive to the CloudShope and are not given by the Exotel but help the business in any way or the other.

      1.      URL Forwarding

URL forwarding is a CloudShope exclusive feature.

You can forward a copy of the missed call information to a pre-defined call back URL.

      2.      E-mail Forwarding

E-mail Forwarding is also a CloudShope exclusive feature.

E-mail Forwarding is a feature in which users can also update their call settings to get a copy of all missed call information via an E-mail.

      3.      Auto-reply SMS

Auto Reply SMS is a feature which very useful to give the information to the user by giving a missed call.

On every account of missed call a pre-defined.

You can set up auto-response messages.

An auto-response message can be decided by the user who is taking this service.

      4.      Call Back

Call Back is a feature on every account of a missed call, a call back to a user or pre-defined.

      5.      Real-Time Notification

Real-time notification is provided to the user in which one gets the notification for the missing of a call or something related to the dashboard information.

      6.      Call Tracking

Call tracking is a feature available by Exotel and CloudShope both

Track calls and measure their effectiveness at every point.

      7.      Call Recording

Call Recording is a feature in which a person can record the calls for the future and it enables you to monitor calls and check how productive the employees are and how are they doing and how they can improve the service. 

      8.      Simple IVR

Simple IVR means to integrate the IVR feature in the Toll-Free services.

Want to read more about what is an IVR click here.

These are provided by both of the organizations and it helps in the managing of the calls in a better way since this service can redirect the customer to the pain point.

      9.      Unlimited Channel

Unlimited Channel simply means to attend the various amount of calls at the same time and this can help the user to attend the customer's queries.

This is common and very basic since a toll-free number always gets a lot of traffic and it should have an unlimited channel.

This feature is available in both organizations.

      10.   CRM integration

CRM integration means to give the API which one can Optimize and configure the information given by the organization and is given by the organization to the user and they can edit the information accordingly.

This is a feature which is available in both of the organizations.

      11.   Reporting

Reporting consists of the all essential reports which are needed by the organization for example how many calls came and how many queries were solved or how many credits are available for the reporting purpose.


Popular posts from this blog

Cloud phone systems Business Considerations

  Cloud phone systems Business Considerations A cloud can change how you do business, increasing flexibility, responsiveness, mobility and efficiency, while aiding you in improving customer service. But all those benefits are only possible if you choose the right system for your business. With so many options to choose from, it is important to have the right information, to make the best decision possible. We have compiled a list of what you need to know before committing to a cloud system. 1. Does A Cloud Phone System Meet Business Needs? Can the hosted cloud     system you are considering support enough users for your business? What about in the future? Can it expand as your business grows? Not all cloud phone systems have the option of adding users easily. A comprehensive cloud     can serve many purposes in your business and save you a lot of money, because you don’t have to invest in different office equipment. Certain cloud based phone systems include / provide function

E-Commerce business use bulk SMS service

Bulk SMS is the process of disseminating a multitude of the SMS message to the audience that you target. Subscribers can send these SMS message either to their existing customers or to the ones who have opted to an SMS list which appears on the site. They can be used in multiple ways-  By making use of bulk SMS receives you can improve the conversion rate, sell more goods as per the choice of your customers. So they are used for boosting sales, improving on-site metrics & customer service. Areas where they can use- Customer service- This is the most vital area of any business & si it is for the e-commerce industry. This lets your customer text their queries their feedback & comments. Shopping Cart- Registered customer get the alerts via SMS for the process of delivery along with the delivery notifications & update confirmation message.

Benefits of Bulk Voice Call Service ?

  Bulk voice call service may be valuable device to focus on the crowd. Bulk voice call service allows one to send a pre-recorded message to large group of people.  Let's see how bulk voice call service provider helps your business grow by making efficient customer reach >>>> 1. Customer Friendly  Customer friendly is a term for products, services and experience that are designed from the customer's  point of view. If your target customer resides in distant corners of the globe, voice broadcasting  gives the flexibleness to personalize your language & message consistent with that region.  2. Message Uniformity Voice broadcasting helps to stop this drawback by transmitting a voice recorded information, after quality & credibility assurance from the dedicated authorities.  3. Flexible  Schedule your recorded call consistent with the customer' s availability without affecting their already planned day.  4. Campaigns on a Click  Running a campaign may be a