Toll-Free service is common between both of the
organizations.
 |
| Toll-Free Service |
Toll-Free service helps the user to create an easy channel
which can be used to interact with the customer by helping them with the information
or giving support.
Toll-free service is a very common and essential service for
big brands and organization since it helps in the customer retention and
support.
Using a Toll-Free Service gives the better brand
experience, customer service and with features like reporting it also provides
the better analysis of the data and the information which is needed for the
organization.
But what are the key differences between both of the organization let’s find it out but before that you check this table which
includes the quick comparison between the CloudShope and Exotel.
Features
|
CloudShope
|
Exotel
|
Read More
|
URL Forwarding
|
✓
|
✗
|
|
E-mail Forwarding
|
✓
|
✗
|
|
Auto-reply SMS
|
✓
|
✗
|
|
Call Back
|
✓
|
✗
|
|
Real-Time Notification
|
✓
|
✗
|
|
Call Tracking
|
✓
|
✓
|
|
Call Recording
|
✓
|
✓
|
|
Simple IVR
|
✓
|
✓
|
Read below…
|
Unlimited Channel
|
✓
|
✓
|
Read below…
|
CRM integration
|
✓
|
✓
|
|
Reporting
|
✓
|
✓
|
Read here…
|
Here is the comparison between both of the organization
features.
Some features are exclusive to the CloudShope and are not
given by the Exotel but help the business in any way or the other.
1.
URL Forwarding
URL forwarding is a CloudShope exclusive
feature.
You can forward a copy of the missed call information
to a pre-defined call back URL.
2.
E-mail Forwarding
E-mail Forwarding is also a CloudShope
exclusive feature.
E-mail Forwarding is a feature in which users
can also update their call settings to get a copy of all missed call
information via an E-mail.
3.
Auto-reply SMS
Auto Reply SMS is a feature which very
useful to give the information to the user by giving a missed call.
On every account of missed call a
pre-defined.
You can set up auto-response messages.
An auto-response message can be decided by the user who is taking this service.
4.
Call Back
Call Back is a feature on every account of a missed call, a call back to a user or pre-defined.
5.
Real-Time Notification
Real-time notification is provided to the
user in which one gets the notification for the missing of a call or something related to the dashboard information.
6.
Call Tracking
Call tracking is a feature available by Exotel
and CloudShope both
Track calls and measure
their effectiveness at every point.
7.
Call Recording
Call Recording is a feature in which a person can record the calls for the future and it enables you to monitor calls
and check how productive the employees are and how are they doing and how they can improve the service.
8.
Simple IVR
Simple IVR means to integrate the IVR
feature in the Toll-Free services.
Want to read more about what is an IVR
click here.
These are provided by both of the
organizations and it helps in the managing of the calls in a better way since
this service can redirect the customer to the pain point.
9.
Unlimited Channel
Unlimited Channel simply means to attend
the various amount of calls at the same time and this can help the user to attend
the customer's queries.
This is common and very basic since a toll-free number always gets a lot of traffic and it should have an unlimited channel.
This feature is available in both organizations.
10.
CRM integration
CRM integration means to give the API which
one can Optimize and configure the information given by the organization
and is given by the organization to the user and they can edit the information
accordingly.
This is a feature which is available in
both of the organizations.
11.
Reporting
Reporting consists of the all essential
reports which are needed by the organization for example how many calls came
and how many queries were solved or how many credits are available for the reporting
purpose.
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