CRM is a technology that is helpful for both large & small business which help to organize, automate & synchronize every facet of customer interaction including support, customer service, sales, marketing & digital commerce.
What is multi-user CRM-
Multi-user CRM is a panel where you can check call logs, manage the leads, put meeting reminders & even check past conversation history. The panel is designed so it can be used by multiple users on a network. It creates customer records or documents & can be updated by one user which are visible to all the users.
- Need for CRM for your business-
Manage inbound calls & lost leads- A CRM panel makes your business work easy by managing the inbound calls & lose leads. When a customer calls you, it is not necessary that you are able to pick up all the calls & know their queries then this CRM panel helps easily with the help of multi-user CRM & can focus on the other important things rather just picking up the calls. This also ensures that none of your customers is unattended.