Skip to main content

Call tracking | Cloudshope features | Cloud telephony


Nowadays, tracking is an essential service which is wanted for the service because now with help of latest systems we can track the services.

Even in cloud telephony we can track the services which means that one can automatically check for the campaigns results and can see many more statistics at the convenience and ease in the dashboard or panels.

So, for this we have a lot of service but today I will be talking about the call tracking feature from which we can track.


So, what is call tracking?


Call tracking is a system in one can record the calls thoroughly.

This feature gives you an option two record both of the calls which are outbound and inbound calling.


So if you don't know what are these calls?


A, outbound call is a made for the view point of a prospective which can be followed by anyone.

And focus on Sales, Lead generation, telemarketing of fundraising.

And moreover, these calls are sent by the users.

On the other hand, an inbound call helps the customer because it is been dialled by the customers.

A customer calls to the service centre or the places related to the tracking of the calls which comes under the tracking of the services.

Want to learn how  inbound calls can help you?



But how this helps you?


Call tracking helps in the keeping a check on the ROI of marketing campaigns, voting campaigns or judging the agent in customer management which also helps you in the keeping an eye.

But how can you track this feature?


So, for that you need to purchase a number in which IVR is activated. LEARN ABOUT IVR HERE.


Then you can check the status from our dashboard.
login panel for call tracking
Login Panel

Which looks like this
To get a free trial and amazing deals just call us at 1800-102-3773 or 90278-90278.

Then you can login and get a look like this.

Dashborad cloudshope
Dashboard

DASHBOARD>IVR(TOLL-FREE OR NORMAL NUMBER)>CALL TRACKING (RECORDING)






Comments

Popular posts from this blog

E-Commerce business use bulk SMS service

Bulk SMS is the process of disseminating a multitude of the SMS message to the audience that you target. Subscribers can send these SMS message either to their existing customers or to the ones who have opted to an SMS list which appears on the site.

They can be used in multiple ways-
 By making use of bulk SMS receives you can improve the conversion rate, sell more goods as per the choice of your customers. So they are used for boosting sales, improving on-site metrics & customer service.

Areas where they can use-

Customer service- This is the most vital area of any business & si it is for the e-commerce industry. This lets your customer text their queries their feedback & comments.Shopping Cart- Registered customer get the alerts via SMS for the process of delivery along with the delivery notifications & update confirmation message.

An interface between visitors & website owner (Click-to -call)

Click-to-call also known as click-to-call, namely web call is a form of web-based communication in which a person clicks an object to request an immediate connection with another person in real-time either by phone call, voice-over-internet-protocol(VOIP) or text, click-to-call request are most commonly made on websites but can also be initiated by hyperlinks placed in e-mail, blogs, videos & other internet-based object or user interfaces. CTC also is known as CTC or web call real-time communication.



CTC technology now virtually always refers to a means for a web consumer to ask a website operator to call her. In other words, CTC would be more accurately referred to as "request-a-call" as in "please give me a call." CTC technology in most instances requires the web consumer to enter his phone number in order for the site operator, or its CSR or audio telephony version of an autoresponder, to place the call.

How to safe your business if you are using OTP services

How to safe your business if you are using OTP services
What is OTP? One Time Password
A one-time secret phrase (OTP), otherwise called a one-time pin or dynamic secret phrase is a secret word that is substantial for only one login meeting or exchange, on a PC framework or other advanced gadget. The most significant preferred position that is tended to by OTPs is that, as opposed to static passwords, they are not defenseless against replay assaults.
The OTP administration causes your business to send one-time passwords to clients in different configurations – messages, instant messages, and voice messages. Your business can trigger the OTP naturally dependent on the solicitation made by the clients during the exchange or login process. These OTPs are difficult to split and hack because of the arbitrarily produced a string of alphanumeric characters.
Benefits of OTP services in your business
Overcome password
Most clients despite everything perform money related exchanges and offe…