Skip to main content

The Importance Of Smart IVR For Business

The Importance Of Smart IVR For Business


Bad customer service experiences align with you for a long time and leave an unfavourable opinion of the brand, which influences your next decision, such as whether or not to connect with that brand again. This Diwali season, I experienced a similar experience when shopping for gifts online. I placed the orders much further in advance to ensure that all of the gifts arrived on time, but I still had delivery issues. I understand that it is the holiday season, and a minor delay is to be expected. 


But things got worse when I called the e-commerce's  customer service, whom I had trusted with all of my holiday gifts. I was stuck at the initial customer support IVR which couldn't connect me in the right direction to solve my issues! Brands must realise that an IVR system is designed to assist customers rather than distract from their service experience.





Small businesses currently have a long way to go in the competitive landscape, considering the strong partnership they face and the budget limits they must deal with. The single most critical thing that can help them establish a competitive advantage is seamless connection with customers. Being available and connected at all times earns you their trust and long-term connections. This is why going the extra mile and installing an IVR system makes perfect sense. Let's just go over this in detail.


Why does business need a Smart IVR system?


If you already run a business, you understand the importance of staying in touch with current and future consumers. They may want to contact you for a variety of reasons, including inquiring about product availability, checking for discounts and offers, comparing product costs, making appointments, or receiving answers to their questions.


You can expect them to call regularly, and they will expect you to be available at all times. Having a team of representatives answer their calls is one approach to handle things, but a human-dependent system might go wrong in terms of operational efficiency and availability.



CloudShope’s SMART IVR comes with the flexible features:


We at CloudShope have a group of young ambitious entrepreneurs that are on a mission to modernise the world through internet control and cloud telephony. In India, we are a leading Cloud Telephony Service Provider. We don't hire employees. Instead, we hire entrepreneurs and provide them the opportunity to learn and develop their abilities by giving everything they have to the company.

  • Call routing system which is both flexible and intelligent.

  • A user-friendly interface allows for systematic programming.

  • IVRS with multiple levels.

  • IVRS feedback

  • Store for audio.

  • Agent Sticky

  • Integrations with voicemail.

  • Call forwarding is a useful feature.

  • Extensions that can be programmed.

  • After the call, take a survey.

  • Announcement.

  • APIs are provided to allow third-party tools to be integrated.

  • Analytics in real time.


Use Cases for IVR Systems


  • Driver's assistance

  • In call centres, IVR is used.

  • IVR in the utility sector

  • IVR in the transportation industry

  • IVR in the transportation industry

  • In the disaster management helpline number, there is an interactive voice response system (IVR).

  • IVR in hotel reservations 

  • IVR in hotel reservations 

  • In banks, IVR is used.

  • In meal delivery/bookings, IVR is used.

  • In order to generate leads, IVR is used. 

  • In order to generate leads, IVR is used. 

 

Comments

  1. Get in touch with Studio52 for IVR Service in Dubai, UAE, Gulf Region and Mena Region

    ReplyDelete

Post a Comment

Popular posts from this blog

Cloud phone systems Business Considerations

  Cloud phone systems Business Considerations A cloud can change how you do business, increasing flexibility, responsiveness, mobility and efficiency, while aiding you in improving customer service. But all those benefits are only possible if you choose the right system for your business. With so many options to choose from, it is important to have the right information, to make the best decision possible. We have compiled a list of what you need to know before committing to a cloud system. 1. Does A Cloud Phone System Meet Business Needs? Can the hosted cloud     system you are considering support enough users for your business? What about in the future? Can it expand as your business grows? Not all cloud phone systems have the option of adding users easily. A comprehensive cloud     can serve many purposes in your business and save you a lot of money, because you don’t have to invest in different office equipment. Certain cloud based phone systems include / provide function

IVR - Admin SMS

Interactive Virtual Receptionist – Admin SMS is a service that is provided to the user who has taken our IVR or missed call services. When admin SMS has enabled the admin of the number to get the information of the caller via SMS as soon as the call comes on IVR. This helps the user to keep track of the caller and to call back to the user in case the call is disconnected in between. Every message will be delivered to the user via SMS which helps them to review the service from time to time. How to use IVR – Admin SMS is a service that is used by the user and is redirected automatically by itself whenever someone opts for IVR service and the number is been received by we will get activated in our database and you will start receiving information regarding IVR information but still, you can edit it from the DASHBOARD>SERVICES>IVR>AGENT SMS. From here one can decide the Admin SMS to  Also, read our blogs here...

Bulk SMS - is it ideal for business? - For beginners

 >  Bulk SMS - is it ide al for business? BULK SMS  is usually used to  reach a wide or a specific audience for marketing reasons, with personalised SMS content. You can use it to promote products, or inform customers about specific changes: e.g., a clothing store does a huge re-opening party with discounts, etc. Great example on how you can use Bulk SMS in marketing purposes is   Cloudshope Bulk SMS service . This tool is based on bulk SMS and is designed for retail customers who want to reach their customers or prospects with a large number of messages in no time. Retailers have the possibility to schedule different marketing campaigns and events in the future. With a specific code or identifier within the message which an end customer has to use via different channels (website, Premium SMS), you can measure the results of your campaigns easily. Or you can use it to send specific messages to a certain audience: e.g., I have added my phone number to my Facebook profile, and now I g