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Customized IVR Solution for Business

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Customized IVR Solution for Business- Take a look at CloudShope Technologies's latest interactive voice response (Customized IVR Solution for Business) solutions. If you want to transform customer service in the call centre or deliver more intelligent, customized, and cost-effective telephone experiences.

Customized IVR Solution for Business

Beyond the usual "press 1 for sales'' messages and phone menus, the latest generation of IVR systems provides your callers with a friendly, convenient, and simple way to contact and connect with your business over the phone. CloudShope technologies also offer the possibility of automating company procedures, improving services, and lowering call centre costs.

Advantages of Customized IVR Solution for Business


Improve Customer Service

With an IVR  you can increase communication with your customers and prospects while also strengthening relationships and increasing loyalty and retention. Because of the variety and simplicity of use of Customized IVR Solution for Business. you can customize applications to meet the demands of your consumers and business operations. You can use IVR to set up automated solutions for voice or text mass notifications, appointment reminders, phone surveys, and text marketing campaigns.


Increase Work Efficiency

You'll see huge gains in productivity, allowing your agents to spend more time with customers or making proactive sales or customer service calls. This also helps you cut down on wait times and expand your call-handling capacity without adding more employees. You can be assured that your customers will be able to reach the proper contact, quickly and effortlessly, thanks to IVR's smart call routing. It also improves convenience and customer satisfaction. Adding self-service software makes things even more convenient.

 

Call Routing Techniques 

Call routing techniques that are optimised help clients contact the right agents quickly, while also assisting businesses in improving call quality and reducing average on-hold time. IVR systems automatically route calls to the appropriate agents depending on a variety of factors such as consumer response, previous enquiries, agent skills, and so on.


Many Uses for a Single IVR System

  • Follow-up texts that are convenient

  • Reminders for service

  • Text communications with huge groups of clients are simple.

  • Appointment reminders that are easy to remember

  • Notification of important events

  • Automated payment and status notifications

  • Marketing messages that are either targeted or broadcast

  • Communications and notifications to employees

  • Telephone surveys that are automated

  • Self-service facilities are available 24 hours a day, 7 days a week.


Features that are highly effective

  • Dashboard for tracking and reporting on the web

  • Calls are recorded.

  • Touch-tone and speech recognition are two alternatives for interacting with callers.

  • Text-to-speech functionality 

  • To deliver an all-in-one call centre solution, integration with live answering service capabilities is required.

  • Call routing and auto-attendant



Contact Information:

Company Name - CloudShope Technologies Pvt. Ltd.

Contact No.- 9027890278

Website: https://www.cloudshope.com/
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