Skip to main content

Customized IVR Solution for Business

Customized IVR Solution for Business- Take a look at CloudShope Technologies's latest interactive voice response (Customized IVR Solution for Business) solutions. If you want to transform customer service in the call centre or deliver more intelligent, customized, and cost-effective telephone experiences.

Customized IVR Solution for Business

Beyond the usual "press 1 for sales'' messages and phone menus, the latest generation of IVR systems provides your callers with a friendly, convenient, and simple way to contact and connect with your business over the phone. CloudShope technologies also offer the possibility of automating company procedures, improving services, and lowering call centre costs.

Advantages of Customized IVR Solution for Business


Improve Customer Service

With an IVR  you can increase communication with your customers and prospects while also strengthening relationships and increasing loyalty and retention. Because of the variety and simplicity of use of Customized IVR Solution for Business. you can customize applications to meet the demands of your consumers and business operations. You can use IVR to set up automated solutions for voice or text mass notifications, appointment reminders, phone surveys, and text marketing campaigns.


Increase Work Efficiency

You'll see huge gains in productivity, allowing your agents to spend more time with customers or making proactive sales or customer service calls. This also helps you cut down on wait times and expand your call-handling capacity without adding more employees. You can be assured that your customers will be able to reach the proper contact, quickly and effortlessly, thanks to IVR's smart call routing. It also improves convenience and customer satisfaction. Adding self-service software makes things even more convenient.

 

Call Routing Techniques 

Call routing techniques that are optimised help clients contact the right agents quickly, while also assisting businesses in improving call quality and reducing average on-hold time. IVR systems automatically route calls to the appropriate agents depending on a variety of factors such as consumer response, previous enquiries, agent skills, and so on.


Many Uses for a Single IVR System

  • Follow-up texts that are convenient

  • Reminders for service

  • Text communications with huge groups of clients are simple.

  • Appointment reminders that are easy to remember

  • Notification of important events

  • Automated payment and status notifications

  • Marketing messages that are either targeted or broadcast

  • Communications and notifications to employees

  • Telephone surveys that are automated

  • Self-service facilities are available 24 hours a day, 7 days a week.


Features that are highly effective

  • Dashboard for tracking and reporting on the web

  • Calls are recorded.

  • Touch-tone and speech recognition are two alternatives for interacting with callers.

  • Text-to-speech functionality 

  • To deliver an all-in-one call centre solution, integration with live answering service capabilities is required.

  • Call routing and auto-attendant



Contact Information:

Company Name - CloudShope Technologies Pvt. Ltd.

Contact No.- 9027890278

Website: https://www.cloudshope.com/

Comments

Popular posts from this blog

Cloud phone systems Business Considerations

  Cloud phone systems Business Considerations A cloud can change how you do business, increasing flexibility, responsiveness, mobility and efficiency, while aiding you in improving customer service. But all those benefits are only possible if you choose the right system for your business. With so many options to choose from, it is important to have the right information, to make the best decision possible. We have compiled a list of what you need to know before committing to a cloud system. 1. Does A Cloud Phone System Meet Business Needs? Can the hosted cloud     system you are considering support enough users for your business? What about in the future? Can it expand as your business grows? Not all cloud phone systems have the option of adding users easily. A comprehensive cloud     can serve many purposes in your business and save you a lot of money, because you don’t have to invest in different office equipment. Certain cloud based phone systems in...

IVR - Admin SMS

Interactive Virtual Receptionist – Admin SMS is a service that is provided to the user who has taken our IVR or missed call services. When admin SMS has enabled the admin of the number to get the information of the caller via SMS as soon as the call comes on IVR. This helps the user to keep track of the caller and to call back to the user in case the call is disconnected in between. Every message will be delivered to the user via SMS which helps them to review the service from time to time. How to use IVR – Admin SMS is a service that is used by the user and is redirected automatically by itself whenever someone opts for IVR service and the number is been received by we will get activated in our database and you will start receiving information regarding IVR information but still, you can edit it from the DASHBOARD>SERVICES>IVR>AGENT SMS. From here one can decide the Admin SMS to  Also, read our blogs here...

Bulk SMS - is it ideal for business? - For beginners

 >  Bulk SMS - is it ide al for business? BULK SMS  is usually used to  reach a wide or a specific audience for marketing reasons, with personalised SMS content. You can use it to promote products, or inform customers about specific changes: e.g., a clothing store does a huge re-opening party with discounts, etc. Great example on how you can use Bulk SMS in marketing purposes is   Cloudshope Bulk SMS service . This tool is based on bulk SMS and is designed for retail customers who want to reach their customers or prospects with a large number of messages in no time. Retailers have the possibility to schedule different marketing campaigns and events in the future. With a specific code or identifier within the message which an end customer has to use via different channels (website, Premium SMS), you can measure the results of your campaigns easily. Or you can use it to send specific messages to a certain audience: e.g., I have added my phone num...