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How IVR helps in Travel Agency ?

IVRs are cost effective and simple way for customer in the travel and tourism industry to survey customers by phone after service automatically. IVR (Interactive voice Response) is one such tool that answers incoming calls and helps callers before an agent or employee is required. 


Benefits of having IVR in Travel Agency ?


Answer customer calls with 24*7 consistency :- 

The IVR solution can serve customer 24*7 with same voice tone and professionalism. The IVR system maintains consistency of reply even at the 1000th call of the day. 

Give self-serving option for the frequently asked questions :- 

The IVR solution will help to keep your human resources free to do other productive work while at the same time will answer all the questions of the customer queries. This will work as a win-win situation for the travel industry as the customer gets answers, and the staff can be available for other critical situation.

Customer Surveys:- 

Surveys IVRs are the cost effective and simple way for customers in the travel and tourism industry to survey customers by phone after service automatically. There are two option two give your feedback either by respondents can dial in to complete the survey, or a dialer can make outbound calls to the respondents.

Real Time Updates :- 

Let your customers know the status of their hotel reservation, flight tickets, etc. in real time. 


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