Skip to main content

How IVR helps in Travel Agency ?

IVRs are cost effective and simple way for customer in the travel and tourism industry to survey customers by phone after service automatically. IVR (Interactive voice Response) is one such tool that answers incoming calls and helps callers before an agent or employee is required. 


Benefits of having IVR in Travel Agency ?


Answer customer calls with 24*7 consistency :- 

The IVR solution can serve customer 24*7 with same voice tone and professionalism. The IVR system maintains consistency of reply even at the 1000th call of the day. 

Give self-serving option for the frequently asked questions :- 

The IVR solution will help to keep your human resources free to do other productive work while at the same time will answer all the questions of the customer queries. This will work as a win-win situation for the travel industry as the customer gets answers, and the staff can be available for other critical situation.

Customer Surveys:- 

Surveys IVRs are the cost effective and simple way for customers in the travel and tourism industry to survey customers by phone after service automatically. There are two option two give your feedback either by respondents can dial in to complete the survey, or a dialer can make outbound calls to the respondents.

Real Time Updates :- 

Let your customers know the status of their hotel reservation, flight tickets, etc. in real time. 


Comments

Popular posts from this blog

Cloud phone systems Business Considerations

  Cloud phone systems Business Considerations A cloud can change how you do business, increasing flexibility, responsiveness, mobility and efficiency, while aiding you in improving customer service. But all those benefits are only possible if you choose the right system for your business. With so many options to choose from, it is important to have the right information, to make the best decision possible. We have compiled a list of what you need to know before committing to a cloud system. 1. Does A Cloud Phone System Meet Business Needs? Can the hosted cloud     system you are considering support enough users for your business? What about in the future? Can it expand as your business grows? Not all cloud phone systems have the option of adding users easily. A comprehensive cloud     can serve many purposes in your business and save you a lot of money, because you don’t have to invest in different office equipment. Certain cloud based phone systems include / provide function

E-Commerce business use bulk SMS service

Bulk SMS is the process of disseminating a multitude of the SMS message to the audience that you target. Subscribers can send these SMS message either to their existing customers or to the ones who have opted to an SMS list which appears on the site. They can be used in multiple ways-  By making use of bulk SMS receives you can improve the conversion rate, sell more goods as per the choice of your customers. So they are used for boosting sales, improving on-site metrics & customer service. Areas where they can use- Customer service- This is the most vital area of any business & si it is for the e-commerce industry. This lets your customer text their queries their feedback & comments. Shopping Cart- Registered customer get the alerts via SMS for the process of delivery along with the delivery notifications & update confirmation message.

Benefits of Bulk Voice Call Service ?

  Bulk voice call service may be valuable device to focus on the crowd. Bulk voice call service allows one to send a pre-recorded message to large group of people.  Let's see how bulk voice call service provider helps your business grow by making efficient customer reach >>>> 1. Customer Friendly  Customer friendly is a term for products, services and experience that are designed from the customer's  point of view. If your target customer resides in distant corners of the globe, voice broadcasting  gives the flexibleness to personalize your language & message consistent with that region.  2. Message Uniformity Voice broadcasting helps to stop this drawback by transmitting a voice recorded information, after quality & credibility assurance from the dedicated authorities.  3. Flexible  Schedule your recorded call consistent with the customer' s availability without affecting their already planned day.  4. Campaigns on a Click  Running a campaign may be a v