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Why Cloud Telephony is must Nowadays ?

During this time the one thing that we learned that Communication is key during of crises of emergency. Poor communication can lead to misinformation. 

Through Cloud Telephony you can now make and receive numerous calls & SMS simultaneously without any additional infrastructure. More importantly, by managing everything on the cloud you get a strong grip on your incoming calls and can in turn serve customers better.


📞 Keep your business awake while you sleep.

An IVR helps you attend all your business calls 24*7. No matter which time zone your customers are calling from, all their calls will be answered. Enquiries after office hours will be routed to the agent who has been assigned to attend calls for that particular time duration. Even if your agent is taking a nap, your voicemail will work on his behalf by recording the caller's message.

📱 Expand your business territory with a single 10-digit number.

A Virtual Number lets map several other business numbers at the back of one number. And callers can easily choose the location, language or other specific requirements when calling on your business number. This will connect them to the agent working in that particular location or holding expertise in the chosen language.

💁 Let your customer-agent relation be confined to business. Mask their identity.

Call masking feature masks all the incoming and outgoing business calls. This means that the agent cannot see customer's number in case of an incoming call, and the customer can't see agent's number in case of outgoing calls. A temporary disposable number appears at the place of actual number.

 📼 Don't hang on top of your agents while they're on call. Monitor from a distance.

Call recording helps you do so. It records all your customer-agent conversation which you can hear anytime, anywhere. So , listen to the call recordings of your agents, monitor the way they talk to your customers, and exemplify best recordings for training purpose.

⌚ Make your customers feel special even during your busy hours.

Whenever a  customer call you, CRM integration helps you display customer's detailed information in a single window, which includes customer's previous queries,tickets raised,chat transcripts, calls logs or any other event that took place.


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E-Commerce business use bulk SMS service

Bulk SMS is the process of disseminating a multitude of the SMS message to the audience that you target. Subscribers can send these SMS message either to their existing customers or to the ones who have opted to an SMS list which appears on the site.

They can be used in multiple ways-
 By making use of bulk SMS receives you can improve the conversion rate, sell more goods as per the choice of your customers. So they are used for boosting sales, improving on-site metrics & customer service.

Areas where they can use-

Customer service- This is the most vital area of any business & si it is for the e-commerce industry. This lets your customer text their queries their feedback & comments.Shopping Cart- Registered customer get the alerts via SMS for the process of delivery along with the delivery notifications & update confirmation message.

An interface between visitors & website owner (Click-to -call)

Click-to-call also known as click-to-call, namely web call is a form of web-based communication in which a person clicks an object to request an immediate connection with another person in real-time either by phone call, voice-over-internet-protocol(VOIP) or text, click-to-call request are most commonly made on websites but can also be initiated by hyperlinks placed in e-mail, blogs, videos & other internet-based object or user interfaces. CTC also is known as CTC or web call real-time communication.

CTC technology now virtually always refers to a means for a web consumer to ask a website operator to call her. In other words, CTC would be more accurately referred to as "request-a-call" as in "please give me a call." CTC technology in most instances requires the web consumer to enter his phone number in order for the site operator, or its CSR or audio telephony version of an autoresponder, to place the call.

Why you need a multi-user CRM designed for your business

CRM means customer relationship management.

CRM is a technology that is helpful for both large & small business which help to organize, automate & synchronize every facet of customer interaction including support, customer service, sales, marketing & digital commerce.

What is multi-user CRM-
Multi-user CRM is a panel where you can check call logs, manage the leads, put meeting reminders & even check past conversation history. The panel is designed so it can be used by multiple users on a network. It creates customer records or documents & can be updated by one user which are visible to all the users.

Need for CRM for your business-
Manage inbound calls & lost leads- A CRM panel makes your business work easy by managing the inbound calls & lose leads. When a customer calls you, it is not necessary that you are able to pick up all the calls & know their queries then this CRM panel helps easily with the help of multi-user CRM & can focus on the other impo…