How IVR Payment Solutions can help in COVID-19 ?

The IVR payment solutions can help relieve the stress on staffing and business operations caused by the COVID-19 Pandemic. 

The COVID-19 Pandemic has drastically impacted the functioning of businesses and organizations across the board. IVR payments can be a vital payment acceptance solution for helping businesses and organizations relieve the stress caused by the need for significant staff reductions while enabling them to continue processing customers payments without compromising customer service.

IVR  Payments is a technology that allows customers to make a variety of different types of payments over the telephone by interacting with an automated system.

IVR Payment Solution

Customer Self Service 

With customer self-service IVR payments your customers call into your company's existing phone number and select "Payments" from your front end phone menu. (e.g. "To Make payments Now, Press1".. You can set it as 1,2 or 3 which ever work best for your organization). Your customer make a payment using their Credit Card, in a PCI Complaint environment with transactions being processed in real-time to your credit card processor. Depending on the options you choose this can interact with your business systems in multiple ways.

Agent Assisted

While your staff member/customer service agent is speaking with a customer, she/he can transfer your customers. Your agent can then exist the call, thereby ensuring that s/he is not privy to your customers confident information, leaving your customers confident that their information is safe and secure and you can rest easy, safe in the knowledge that your payment processes are PCI complaint.

Advantages of IVR Payment Solution

☎Your customer can securely make phone payment 24/7 outside your regular business hours.

📞You can handle many concurrent calls without ever missing a payment.

🔄Transactions flow directly into your existing merchant account without  having to make any changes.

👧Reduces stress on your staff and make operations more efficient and responsive by not having to devote time to handling payment-related calls. This can also work with customer service agents who can be re-deployed to work from home.