Skip to main content

How IVR Payment Solutions can help in COVID-19 ?

The IVR payment solutions can help relieve the stress on staffing and business operations caused by the COVID-19 Pandemic. 

The COVID-19 Pandemic has drastically impacted the functioning of businesses and organizations across the board. IVR payments can be a vital payment acceptance solution for helping businesses and organizations relieve the stress caused by the need for significant staff reductions while enabling them to continue processing customers payments without compromising customer service.

IVR  Payments is a technology that allows customers to make a variety of different types of payments over the telephone by interacting with an automated system.

IVR Payment Solution

Customer Self Service 

With customer self-service IVR payments your customers call into your company's existing phone number and select "Payments" from your front end phone menu. (e.g. "To Make payments Now, Press1".. You can set it as 1,2 or 3 which ever work best for your organization). Your customer make a payment using their Credit Card, in a PCI Complaint environment with transactions being processed in real-time to your credit card processor. Depending on the options you choose this can interact with your business systems in multiple ways.

Agent Assisted

While your staff member/customer service agent is speaking with a customer, she/he can transfer your customers. Your agent can then exist the call, thereby ensuring that s/he is not privy to your customers confident information, leaving your customers confident that their information is safe and secure and you can rest easy, safe in the knowledge that your payment processes are PCI complaint.

Advantages of IVR Payment Solution

Your customer can securely make phone payment 24/7 outside your regular business hours.

📞You can handle many concurrent calls without ever missing a payment.

🔄Transactions flow directly into your existing merchant account without  having to make any changes.

👧Reduces stress on your staff and make operations more efficient and responsive by not having to devote time to handling payment-related calls. This can also work with customer service agents who can be re-deployed to work from home.


Popular posts from this blog

Cloud phone systems Business Considerations

  Cloud phone systems Business Considerations A cloud can change how you do business, increasing flexibility, responsiveness, mobility and efficiency, while aiding you in improving customer service. But all those benefits are only possible if you choose the right system for your business. With so many options to choose from, it is important to have the right information, to make the best decision possible. We have compiled a list of what you need to know before committing to a cloud system. 1. Does A Cloud Phone System Meet Business Needs? Can the hosted cloud     system you are considering support enough users for your business? What about in the future? Can it expand as your business grows? Not all cloud phone systems have the option of adding users easily. A comprehensive cloud     can serve many purposes in your business and save you a lot of money, because you don’t have to invest in different office equipment. Certain cloud based phone systems include / provide function

E-Commerce business use bulk SMS service

Bulk SMS is the process of disseminating a multitude of the SMS message to the audience that you target. Subscribers can send these SMS message either to their existing customers or to the ones who have opted to an SMS list which appears on the site. They can be used in multiple ways-  By making use of bulk SMS receives you can improve the conversion rate, sell more goods as per the choice of your customers. So they are used for boosting sales, improving on-site metrics & customer service. Areas where they can use- Customer service- This is the most vital area of any business & si it is for the e-commerce industry. This lets your customer text their queries their feedback & comments. Shopping Cart- Registered customer get the alerts via SMS for the process of delivery along with the delivery notifications & update confirmation message.

Benefits of Bulk Voice Call Service ?

  Bulk voice call service may be valuable device to focus on the crowd. Bulk voice call service allows one to send a pre-recorded message to large group of people.  Let's see how bulk voice call service provider helps your business grow by making efficient customer reach >>>> 1. Customer Friendly  Customer friendly is a term for products, services and experience that are designed from the customer's  point of view. If your target customer resides in distant corners of the globe, voice broadcasting  gives the flexibleness to personalize your language & message consistent with that region.  2. Message Uniformity Voice broadcasting helps to stop this drawback by transmitting a voice recorded information, after quality & credibility assurance from the dedicated authorities.  3. Flexible  Schedule your recorded call consistent with the customer' s availability without affecting their already planned day.  4. Campaigns on a Click  Running a campaign may be a