Skip to main content

How Cloud Telephony is a Game Changer for Industry ?

 Cloud Telephony is a game changer for e-commerce industry.

The customer's buying pattern and preferences have observed a massive shift in the past few years. The retail therapy has been much replaced by online shopping which has pushed the e-commerce industry to offer excellent customer service. However, he biggest challenge before e-commerce industry is to build trust among customers through a virtual platform? How can this be achieved? The answer is 'Cloud Telephony'.


What is Cloud Telephony ?

Cloud Telephony is a traditional infrastructure to a virtual space. Cloud telephony offers features which were previously available only to well-established corporations. So, as a business owner, you don't require to invest money in any physical setup, infrastructure or allocated a dedicated resource to handle the business communication. 

Offers a personalized Experience

Cloud Telephony has empowered e-commerce industry to offer live caller information about the caller. This enables agents to personalize each and every call to give customers an amazing experience every time they call. Caller IDs updated in the CRM database provides the tele supports staff with all the background info on a caller, easily accessible "click to call" websites plugin, one touch access to previous orders.

Toll free umbers to assist customer's queries

E-commerce institutes need to get in touch with the customers over the phone and assist them to resolve their queries, collect information, know their preferences. It can be assigning a toll-free number of high-value products. 

Comments

Popular posts from this blog

Cloud phone systems Business Considerations

  Cloud phone systems Business Considerations A cloud can change how you do business, increasing flexibility, responsiveness, mobility and efficiency, while aiding you in improving customer service. But all those benefits are only possible if you choose the right system for your business. With so many options to choose from, it is important to have the right information, to make the best decision possible. We have compiled a list of what you need to know before committing to a cloud system. 1. Does A Cloud Phone System Meet Business Needs? Can the hosted cloud     system you are considering support enough users for your business? What about in the future? Can it expand as your business grows? Not all cloud phone systems have the option of adding users easily. A comprehensive cloud     can serve many purposes in your business and save you a lot of money, because you don’t have to invest in different office equipment. Certain cloud based phone systems include / provide function

IVR - Admin SMS

Interactive Virtual Receptionist – Admin SMS is a service that is provided to the user who has taken our IVR or missed call services. When admin SMS has enabled the admin of the number to get the information of the caller via SMS as soon as the call comes on IVR. This helps the user to keep track of the caller and to call back to the user in case the call is disconnected in between. Every message will be delivered to the user via SMS which helps them to review the service from time to time. How to use IVR – Admin SMS is a service that is used by the user and is redirected automatically by itself whenever someone opts for IVR service and the number is been received by we will get activated in our database and you will start receiving information regarding IVR information but still, you can edit it from the DASHBOARD>SERVICES>IVR>AGENT SMS. From here one can decide the Admin SMS to  Also, read our blogs here...

Best IVR Service Provider in Bangalore

  Best IVR Service Provider in Bangalore We at CloudShope Technologies are one of the best IVR service provider in Bangalore . If you are looking for the best IVR service Provider then we are the best option in Bangalore. We offer the B est IVR Services Provider Company in Bangalore. We offer a free presentation of our services. To learn more about becoming a partner, go to CloudShope Technologies's website. To put it another way, you can begin your free trial now. You may provide your consumers with more customized content when they call your business number by using our special IVR Services in Bangalore to record custom welcome greetings. Our IVR services in Bangalore can help you manage inbound calls. Additionally, as a result of this, you will observe an improvement in inbound consumer conversion. It also benefits in increased client satisfaction. Contact Information: Company Name - CloudShope Technologies Pvt. Ltd. Contact No.- 9027890278 Website: https://www.cloudshope.com/