How Cloud Telephony Helps Against COVID-19 ?

As 2020 stands as an unforgettable year in many aspects, bringing the world to a standstill.

In this blog , we will explore the various ways cloud telephony has aided government and private efforts to combat the challenges of the year.

Benefits of Cloud Telephony which helps to us during this Pandemic

☎ HelpLines Numbers

As soon as the lockdown was announced, the government was quick in releasing 24*7 helpline numbers.Cloud Telephony provides such services such as Toll free numbers.
Toll free service allows callers to reach your Organization through a unique toll number across the country without having to pay for the telephone call.

💁Virtual Receptionist (IVR)

IVR solutions makes it possible for any organization to continue seamless communication between all customers, clients , business stakeholders, and corporate employees. It allows employees to work from home and yet to satisfy clients or customers.

📞Missed Call

Missed call services is a completely automated web based application enables you to get the real time notifications of all calls on your dedicated Mobile/land Phone/Toll free Numbers.

📱 Call Center Solution

Power up your inbound and outbound customer interactions with a flexible IP-based all-in-one Call Center Solution that helps you innovate and deliver awesome omni-channel customer experience.

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E-Commerce business use bulk SMS service

Bulk SMS is the process of disseminating a multitude of the SMS message to the audience that you target. Subscribers can send these SMS message either to their existing customers or to the ones who have opted to an SMS list which appears on the site.

They can be used in multiple ways-
By making use of bulk SMS receives you can improve the conversion rate, sell more goods as per the choice of your customers. So they are used for boosting sales, improving on-site metrics & customer service.

Areas where they can use-

Customer service- This is the most vital area of any business & si it is for the e-commerce industry. This lets your customer text their queries their feedback & comments.Shopping Cart- Registered customer get the alerts via SMS for the process of delivery along with the delivery notifications & update confirmation message.

An interface between visitors & website owner (Click-to -call)

Click-to-call also known as click-to-call, namely web call is a form of web-based communication in which a person clicks an object to request an immediate connection with another person in real-time either by phone call, voice-over-internet-protocol(VOIP) or text, click-to-call request are most commonly made on websites but can also be initiated by hyperlinks placed in e-mail, blogs, videos & other internet-based object or user interfaces. CTC also is known as CTC or web call real-time communication.

CTC technology now virtually always refers to a means for a web consumer to ask a website operator to call her. In other words, CTC would be more accurately referred to as "request-a-call" as in "please give me a call." CTC technology in most instances requires the web consumer to enter his phone number in order for the site operator, or its CSR or audio telephony version of an autoresponder, to place the call.

Why you need a multi-user CRM designed for your business

CRM means customer relationship management.

CRM is a technology that is helpful for both large & small business which help to organize, automate & synchronize every facet of customer interaction including support, customer service, sales, marketing & digital commerce.

What is multi-user CRM-
Multi-user CRM is a panel where you can check call logs, manage the leads, put meeting reminders & even check past conversation history. The panel is designed so it can be used by multiple users on a network. It creates customer records or documents & can be updated by one user which are visible to all the users.

Need for CRM for your business-
Manage inbound calls & lost leads- A CRM panel makes your business work easy by managing the inbound calls & lose leads. When a customer calls you, it is not necessary that you are able to pick up all the calls & know their queries then this CRM panel helps easily with the help of multi-user CRM & can focus on the other impo…

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