How Do They Work? :
Cloud-Based Phone Services
Ever since it was invented, the telephone has been an essential tool for communication, particularly in business. Despite the many other ways to communicate available today – text messages, emails, etc. – phone calls remain the quickest and most personal way to converse with someone, short of talking face-to-face. This is because, unlike text-based communication, your tone is conveyed over the phone. This adds nuance and layers of understanding to your conversations, something we’re pretty good at picking up on.
That is why phone calls are so common and so essential, and why you should be using advanced technology for your business’ phone systems. Implementing a cloud-based phone system can positively affect your business for years to come.
What is a Cloud-Based Phone Service?
Also known as Internet-based phone system, Internet telephony, or VoIP (Voice over Internet Protocol), a cloud-based phone service is a phone system that runs through the Internet instead of on traditional telephone lines.
Cloud-based phone services use a group of phones that work together to route all calls through an Internet connection. It doesn’t rely on on-premise hardware, which means that your business can avoid the costly maintenance and infrastructure that is needed for a traditional telephone line system. With a cloud-based phone service, you only need a broadband Internet connection so you can begin making calls for your businesses.
Cloud-based phone services work by transferring voice signals between two IP addresses. Here is a step-by-step guide on how it works:
Voice signals are transformed into pieces of data that are tiny enough to transmit, with vocal samples being broken down into voice “packets.”
These packets travel through the Internet to the VoIP provider and are then sent to the receiver.
The VoIP provider uses the cloud-based Private Branch Exchange (PBX) to route the call.
From there, call data can be sent to any VoIP phone or landline.
When the data reaches its destination, it converts back into voice signals.