5 Reason : Why Cloud Telephony ?

Cloud Telephony, also referred as hosted telephony, is a technology that takes your telephone system on cloud.

⏰ Keep your business awake while you sleep

An IVR helps you attend all your business call 24*7. No matter which time zone your customers are calling from, all their calls will be answered. Enquiries after office hours will be routed to the agent who has been assigned to attend the calls for that particular time duration.

☎ Expand your business territory with a single 10-digit number

A virtual Number lets you map several other business numbers at the back of one number. And callers can easily choose the location, language or other specific requirements when calling on your business number. This will connect them to the agent working in that particular location or holding expertise in the chosen language.

💻 Give rest to your receptionist. Let IVR do the job

An IVR acts a virtual receptionist and routes your business calls efficiently and instantly to the concerned department or agent as per callers requirement. Also, high call volume never interferes in its efficiency. So, even if it's your peak season, your business can ensure best customer experience.

📌 Keep your customers informed, don't let them forget you

Bulk SMS feature helps you send a message to multiple recipients with a single click. And the best part is, it does not require a smartphone or an internet connection to get the message delivered. It's one of those mode of communications that assures highest reachability with minimum efforts.

📞 Don't hang on top of your agents while they're on call. Monitor from a distance

Call recording helps you do so. It records all your customer-agent conversations which you can hear anytime, anywhere. So, listen to the calls recordings of your agents, monitor the way they talk to your customers, and exemplify best recordings for training purposes.

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E-Commerce business use bulk SMS service

Bulk SMS is the process of disseminating a multitude of the SMS message to the audience that you target. Subscribers can send these SMS message either to their existing customers or to the ones who have opted to an SMS list which appears on the site. They can be used in multiple ways- By making use of bulk SMS receives you can improve the conversion rate, sell more goods as per the choice of your customers. So they are used for boosting sales, improving on-site metrics & customer service. Areas where they can use- Customer service- This is the most vital area of any business & si it is for the e-commerce industry. This lets your customer text their queries their feedback & comments. Shopping Cart- Registered customer get the alerts via SMS for the process of delivery along with the delivery notifications & update confirmation message.

An interface between visitors & website owner (Click-to -call)

Click-to-call also known as click-to-call, namely web call is a form of web-based communication in which a person clicks an object to request an immediate connection with another person in real-time either by phone call, voice-over-internet-protocol(VOIP) or text, click-to-call request are most commonly made on websites but can also be initiated by hyperlinks placed in e-mail, blogs, videos & other internet-based object or user interfaces. CTC also is known as CTC or web call real-time communication. CTC technology now virtually always refers to a means for a web consumer to ask a website operator to call her. In other words, CTC would be more accurately referred to as "request-a-call" as in "please give me a call." CTC technology in most instances requires the web consumer to enter his phone number in order for the site operator, or its CSR or audio telephony version of an autoresponder, to place the call.

Cloud phone systems Business Considerations

Cloud phone systems Business Considerations A cloud can change how you do business, increasing flexibility, responsiveness, mobility and efficiency, while aiding you in improving customer service. But all those benefits are only possible if you choose the right system for your business. With so many options to choose from, it is important to have the right information, to make the best decision possible. We have compiled a list of what you need to know before committing to a cloud system. 1. Does A Cloud Phone System Meet Business Needs? Can the hosted cloud system you are considering support enough users for your business? What about in the future? Can it expand as your business grows? Not all cloud phone systems have the option of adding users easily. A comprehensive cloud can serve many purposes in your business and save you a lot of money, because you don’t have to invest in different office equipment. Certain cloud based phone systems include / provide function

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