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5 Reason : Why Cloud Telephony ?

Cloud Telephony, also referred as hosted telephony, is a technology that takes your telephone system on cloud. 

⏰ Keep your business awake while you sleep 

An IVR helps you attend all your business call 24*7. No matter which time zone your customers are calling from, all their calls will be answered. Enquiries after office hours will be routed to the agent who has been assigned to attend the calls for that particular time duration.

☎ Expand your business territory with a single 10-digit number

A virtual Number lets you map several other business numbers at the back of one number. And callers can easily choose the location, language or other specific requirements when calling on your business number. This will connect them to the agent working in that particular location or holding expertise in the chosen language.

💻 Give rest to your receptionist. Let IVR do the job

An IVR acts a virtual receptionist and routes your business calls efficiently and instantly to the concerned department or agent as per callers requirement. Also, high call volume never interferes in its efficiency. So, even if it's your peak season, your business can ensure best customer experience.

📌 Keep your customers informed, don't let them forget you

Bulk SMS feature helps you send a message to multiple recipients with a single click. And the best part is, it does not require a smartphone or an internet connection to get the message delivered. It's one of those mode of communications that assures highest reachability with minimum efforts.

📞 Don't hang on top of your agents while they're on call. Monitor from a distance

Call recording helps you do so. It records all your customer-agent conversations which you can hear anytime, anywhere. So, listen to the calls recordings of your agents, monitor the way they talk to your customers, and exemplify best recordings for training purposes.


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Cloud phone systems Business Considerations

  Cloud phone systems Business Considerations A cloud can change how you do business, increasing flexibility, responsiveness, mobility and efficiency, while aiding you in improving customer service. But all those benefits are only possible if you choose the right system for your business. With so many options to choose from, it is important to have the right information, to make the best decision possible. We have compiled a list of what you need to know before committing to a cloud system. 1. Does A Cloud Phone System Meet Business Needs? Can the hosted cloud     system you are considering support enough users for your business? What about in the future? Can it expand as your business grows? Not all cloud phone systems have the option of adding users easily. A comprehensive cloud     can serve many purposes in your business and save you a lot of money, because you don’t have to invest in different office equipment. Certain cloud based phone systems include / provide function