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TYPES OF CALL YOU CAN SCHEDULE THROUGH BULK VOICE CALL
Need to call a number of people to give a message? We have a solution. Just record the voice message, upload the mobile/landline numbers to be called and click submit. Voice call with the pre-recorded message will be send to the entire list. You can call lacks of your customers by just pressing a button from your online panel.
TYPES OF VOICE CALLS
SUBMISSION BASED CALLS
ANSWERED BASED CALLS
Cloudshope provides you to schedule submission based calls. Which is if you schedule the calls on your customers your all credits will be deducted either the call is answered or not.
Another feature that cloudshope provides to schedule answered based calls. Which are to save your credits. If you schedule calls on your customers your credits will be refunded back if anyone is not answering the calls.
These kinds of calls are those which are necessary for the user! In ordinary language it is also termed as Service calls. These calls include the messages which are only passed because the client or user needs that particular voice message & which do not contain any promotion or marketing. They are purely informatory message. For example: 1)Message passed to the bank account holder regarding his available balance in his account or any activity done in his account are called pure transactional message. 2)Message passed to the client by a company regarding his Invoice amount.etc
The calls which are sent with the objective of promoting one’s goods or service are mapped as a promotional one. This category includes any sales & marketing messages which may or may not be desired by the recipient.
These messages do not get delivered on NDND (National Do Not Call) registered number. As there is full planning by TRAI to cut off such unwanted calls & SMS, TRAI has also imposed extra 5 Paisa + Service tax on each such promotional call applying the term Operator’s Cost & so the Promotional messages have become costlier than the prior time.
This costliness directly affects the marketers & as a result they will shoot messages in lesser proportion which will ultimately help in cutting down such communications.
Bulk SMS is the process of disseminating a multitude of the SMS message to the audience that you target. Subscribers can send these SMS message either to their existing customers or to the ones who have opted to an SMS list which appears on the site.
They can be used in multiple ways-
By making use of bulk SMS receives you can improve the conversion rate, sell more goods as per the choice of your customers. So they are used for boosting sales, improving on-site metrics & customer service.
Areas where they can use-
Customer service- This is the most vital area of any business & si it is for the e-commerce industry. This lets your customer text their queries their feedback & comments.Shopping Cart- Registered customer get the alerts via SMS for the process of delivery along with the delivery notifications & update confirmation message.
Click-to-call also known as click-to-call, namely web call is a form of web-based communication in which a person clicks an object to request an immediate connection with another person in real-time either by phone call, voice-over-internet-protocol(VOIP) or text, click-to-call request are most commonly made on websites but can also be initiated by hyperlinks placed in e-mail, blogs, videos & other internet-based object or user interfaces. CTC also is known as CTC or web call real-time communication.
CTC technology now virtually always refers to a means for a web consumer to ask a website operator to call her. In other words, CTC would be more accurately referred to as "request-a-call" as in "please give me a call." CTC technology in most instances requires the web consumer to enter his phone number in order for the site operator, or its CSR or audio telephony version of an autoresponder, to place the call.
CRM is a technology that is helpful for both large & small business which help to organize, automate & synchronize every facet of customer interaction including support, customer service, sales, marketing & digital commerce. What is multi-user CRM-
Multi-user CRM is a panel where you can check call logs, manage the leads, put meeting reminders & even check past conversation history. The panel is designed so it can be used by multiple users on a network. It creates customer records or documents & can be updated by one user which are visible to all the users.
Need for CRM for your business- Manage inbound calls & lost leads- A CRM panel makes your business work easy by managing the inbound calls & lose leads. When a customer calls you, it is not necessary that you are able to pick up all the calls & know their queries then this CRM panel helps easily with the help of multi-user CRM & can focus on the other impo…