Skip to main content

Manual Calling VS Autodialer - One of the greatest debate

 

Manual Calling VS Autodialer

 



Autodialer – What is autodialer? And why is it something that should be used by you?

 

If you are a part of a call centre business, then this technology is certainly something that you should know about. You should learn about it and get comfortable with its working as this service will provide you with unlimited benefits and will improve your call centre work performance.




 

It’s extremely basic to understand dialling using the autodialer. It consists of a calling unit that works automatically to dial contact numbers and then moves on to SMS or verbal messages. This kind of technology decreases the agent’s responsibilities that would have otherwise been loaded with many needless tasks and thus helping them to focus on their main work i.e. generation of leads.




 

Manual Calling takes a lot of time in call centres. If the agents use manual calling, then they have to spend a lot of time in:

·       Reviewing the computer terminal screen or paper record

·       In selection of the person to be called

·       Remembering the calls that were not attended in the first attempt/making a record of it and then calling them later on

·       Updating of records after each of the calls





 

Thus, we see that on using manual calling the agent’s focus shifts to prospects and not over the calls. This causes a negative impact on the transactions by revenue and number and leads to agent’s frustration and burns them out.

 

 

We can see that the auto dialers are outbound calling’s most effective form. The reason for it is:

·       The incorporating of double or more of the phone line

·       An algorithm on dialling that is able to anticipate the availability of the agent

·       A call processor that makes a call ready for its transfer to the available agents




 

With the use of autodialers the agents will be able to focus more on the calls, rather than concentrating on:

·       Manual dialling of calls

·       Waiting for the calls to get through

·       Hanging up on busy signal/answering machine

 


Auto dialers are an excellent example for computer telephone integration (CTI: New-Alerts). You can use:  a modem, software  > >   Can programme a computer to dial a certain list of contact numbers automatically. Depending over the sophistication of the software a computer will be able to detect if a live person is answering the call and then it will hand over the call to the human operator. It can also be programmed for:

ü playing recorded messages

ü Leaving a message over the answering machines

ü Provide menu/options to customer that answers the call

 

All centres will find an autodialer useful – they also have benefits beyond selling.

For other divisions of work autodialer can work as:

1.    Alerting students and parents about unexpected closures (use for school)

2.    Doctors can use it to remind their senior citizen patients about their appointments/medications

3.    Political use: dialling to thousands of the residents for the participation to the town hall telephone.

 

Autodialer is not just about marketing – it is about those who need to handle large number of people with less efforts.

 


#Check out youtube playlist over autodialer (CloudShope): https://www.youtube.com/playlist?list=PLXoWxDUtu2eV3kS21FSUruscDdu69Ttyn



 

 

 

 

 

Comments

Popular posts from this blog

E-Commerce business use bulk SMS service

Bulk SMS is the process of disseminating a multitude of the SMS message to the audience that you target. Subscribers can send these SMS message either to their existing customers or to the ones who have opted to an SMS list which appears on the site. They can be used in multiple ways-  By making use of bulk SMS receives you can improve the conversion rate, sell more goods as per the choice of your customers. So they are used for boosting sales, improving on-site metrics & customer service. Areas where they can use- Customer service- This is the most vital area of any business & si it is for the e-commerce industry. This lets your customer text their queries their feedback & comments. Shopping Cart- Registered customer get the alerts via SMS for the process of delivery along with the delivery notifications & update confirmation message.

Cloud phone systems Business Considerations

  Cloud phone systems Business Considerations A cloud can change how you do business, increasing flexibility, responsiveness, mobility and efficiency, while aiding you in improving customer service. But all those benefits are only possible if you choose the right system for your business. With so many options to choose from, it is important to have the right information, to make the best decision possible. We have compiled a list of what you need to know before committing to a cloud system. 1. Does A Cloud Phone System Meet Business Needs? Can the hosted cloud     system you are considering support enough users for your business? What about in the future? Can it expand as your business grows? Not all cloud phone systems have the option of adding users easily. A comprehensive cloud     can serve many purposes in your business and save you a lot of money, because you don’t have to invest in different office equipment. Certain cloud based phone systems include / provide function

Benefits of Bulk Voice Call Service ?

  Bulk voice call service may be valuable device to focus on the crowd. Bulk voice call service allows one to send a pre-recorded message to large group of people.  Let's see how bulk voice call service provider helps your business grow by making efficient customer reach >>>> 1. Customer Friendly  Customer friendly is a term for products, services and experience that are designed from the customer's  point of view. If your target customer resides in distant corners of the globe, voice broadcasting  gives the flexibleness to personalize your language & message consistent with that region.  2. Message Uniformity Voice broadcasting helps to stop this drawback by transmitting a voice recorded information, after quality & credibility assurance from the dedicated authorities.  3. Flexible  Schedule your recorded call consistent with the customer' s availability without affecting their already planned day.  4. Campaigns on a Click  Running a campaign may be a v