Skip to main content

Use of IVR


IVR Is a service which is the best example of automation in the calling system because it is totally automatically and needs basic information at starting and then it is been set and there is no need for action which you need to take.

But what are the uses of the IVR and why is it so helpful for you.

IVR means interactive voice response.

IVR is used when someone needs to manage the call in a professional manner.

Configure a personalized IVR message and prompts

In IVR you can customize your message in your way which means that personalized messages can be pre-recorded and be played at the time of the calls. 

Collect information about your callers

Calls can get your user information directly from the customer by asking their name etc data. 

Automate customer support

IVRs allow your customers to solve their own problems and obtain the information they are searching for without speaking with an agent. Automated customer service made simple.
  
Route the caller to the right agent or department

IVRs will route your callers to the most appropriate department or the agent that is most qualified to meet their needs and also with the features like a sticky agent, it helps in the giving to the user who already had a call before.

Improve your company’s image

Organization and smaller companies can use IVRs to make it appear that their company is larger than it actually is. If you only have a few people in your company, you can configure IVR prompts that allow callers to talk to sales, support, marketing or technical support, etc. Regardless of what department the caller chooses, they will be routed to the person on your team assigned to answer all of the calls. With an IVR your customers will be impressed with your company’s professionalism.

These are some of the uses which one can do with the IVR use IVR and stay stress-free with the service.



Comments

Popular posts from this blog

E-Commerce business use bulk SMS service

Bulk SMS is the process of disseminating a multitude of the SMS message to the audience that you target. Subscribers can send these SMS message either to their existing customers or to the ones who have opted to an SMS list which appears on the site. They can be used in multiple ways-  By making use of bulk SMS receives you can improve the conversion rate, sell more goods as per the choice of your customers. So they are used for boosting sales, improving on-site metrics & customer service. Areas where they can use- Customer service- This is the most vital area of any business & si it is for the e-commerce industry. This lets your customer text their queries their feedback & comments. Shopping Cart- Registered customer get the alerts via SMS for the process of delivery along with the delivery notifications & update confirmation message.

An interface between visitors & website owner (Click-to -call)

Click-to-call also known as click-to-call, namely web call is a form of web-based communication in which a person clicks an object to request an immediate connection with another person in real-time either by phone call, voice-over-internet-protocol(VOIP) or text, click-to-call request are most commonly made on websites but can also be initiated by hyperlinks placed in e-mail, blogs, videos & other internet-based object or user interfaces. CTC also is known as CTC or web call real-time communication. CTC technology now virtually always refers to a means for a web consumer to ask a website operator to call her. In other words, CTC would be more accurately referred to as "request-a-call" as in "please give me a call." CTC technology in most instances requires the web consumer to enter his phone number in order for the site operator, or its CSR or audio telephony version of an autoresponder, to place the call. 

How to safe your business if you are using OTP services

How to safe your business if you are using OTP services What is OTP? One Time Password A one-time secret phrase (OTP), otherwise called a one-time pin or dynamic secret phrase is a secret word that is substantial for only one login meeting or exchange, on a PC framework or other advanced gadget. The most significant preferred position that is tended to by OTPs is that, as opposed to static passwords, they are not defenseless against replay assaults. The OTP administration causes your business to send one-time passwords to clients in different configurations – messages, instant messages, and voice messages. Your business can trigger the OTP naturally dependent on the solicitation made by the clients during the exchange or login process. These OTPs are difficult to split and hack because of the arbitrarily produced a string of alphanumeric characters. Benefits of OTP services in your business Overcome password Most clients despite everything perform money relat