Time based call routing

Time Based Call ROUTING is a service used by the organisations to have a set their working hour set for the IVR otherwise it is changed and can be contacted with the voicemail or the message will be recorded and recorded message will be played.

You can set up your IVR based on time.

All calls after office hours can be forwarded to voicemail.

All calls can be routed to various office locations based on time.

The calls can be forwarded to your personal mobile phone after specified time.

Time based call routing is a specific to cloud call centre solutions it helps the users to have a call in which a person needs to call to the user by contacting them via voice mail.

Use case

Pk electronics once again have a problem since they have taken our service and they have less people in the team and the timing of there organisation is from 9 to 9 which is their business hour so they can have a Timing based IVR which can help the user to have adjusting the thing time to time.

How to use

Log on Our Panel

Then go to service section then just go to IVR service and select the service and just schedule it.

Comments

E-Commerce business use bulk SMS service

Bulk SMS is the process of disseminating a multitude of the SMS message to the audience that you target. Subscribers can send these SMS message either to their existing customers or to the ones who have opted to an SMS list which appears on the site.

They can be used in multiple ways-
By making use of bulk SMS receives you can improve the conversion rate, sell more goods as per the choice of your customers. So they are used for boosting sales, improving on-site metrics & customer service.

Areas where they can use-

Customer service- This is the most vital area of any business & si it is for the e-commerce industry. This lets your customer text their queries their feedback & comments.Shopping Cart- Registered customer get the alerts via SMS for the process of delivery along with the delivery notifications & update confirmation message.

An interface between visitors & website owner (Click-to -call)

Click-to-call also known as click-to-call, namely web call is a form of web-based communication in which a person clicks an object to request an immediate connection with another person in real-time either by phone call, voice-over-internet-protocol(VOIP) or text, click-to-call request are most commonly made on websites but can also be initiated by hyperlinks placed in e-mail, blogs, videos & other internet-based object or user interfaces. CTC also is known as CTC or web call real-time communication.

CTC technology now virtually always refers to a means for a web consumer to ask a website operator to call her. In other words, CTC would be more accurately referred to as "request-a-call" as in "please give me a call." CTC technology in most instances requires the web consumer to enter his phone number in order for the site operator, or its CSR or audio telephony version of an autoresponder, to place the call.

How to safe your business if you are using OTP services

How to safe your business if you are using OTP services
What is OTP? One Time Password
A one-time secret phrase (OTP), otherwise called a one-time pin or dynamic secret phrase is a secret word that is substantial for only one login meeting or exchange, on a PC framework or other advanced gadget. The most significant preferred position that is tended to by OTPs is that, as opposed to static passwords, they are not defenseless against replay assaults.
The OTP administration causes your business to send one-time passwords to clients in different configurations – messages, instant messages, and voice messages. Your business can trigger the OTP naturally dependent on the solicitation made by the clients during the exchange or login process. These OTPs are difficult to split and hack because of the arbitrarily produced a string of alphanumeric characters.
Benefits of OTP services in your business
Overcome password
Most clients despite everything perform money related exchanges and offe…

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