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CloudShope Blogs helps people to learn about cloud telephony and provides services in IVR, Bulk SMS, Missed call service, Toll-free service, Call Center Solution, Call Conferencing, Missed call solution stay tuned for regular information on cloud telephony.
Missed call service is the best way to enhance your business
in the global market. If you want to collect your customer data missed call
service is the best way to collect it. Your customer doesn’t need to bear any
calling charges and can get their required information through an SMS sent
after their missed call. it increases your team productivity by bringing automation
to your process of handling customer queries.
For example, when a customer calls on
your number the system automatically rejects the call after one or two phone
call and pushes the information to your live panel. You can get detailed
reports of your callers including their phone number, time of call, region,
recording of their conversation and more.
Advantages of OPT-in in service
When you start your company or a
product-related campaign you can publish a missed call number and ask your customers
to opt-in your promotional campaign by simply giving a missed call on the former
number.This feature not only takes your
user experience but also saves the need for your agents to manually do these
SMS Opt-in service:-
If you want to
share the information to your customer you can use SMS OPT-in service as this
service will help to directly send the information to your listed customers. If you want to join
your group /community you just need to ask people to send the text message to
join your group and community.
Opt-in Email service: -
You can easily
advertise your product through Opt-in. one can simply easily achieve the target
through opt-in email service. Many people practice email marketing to
promote their goods and services.
Opt-in email is any commercial email sent to people who have specifically
signed up to receive it. If you have a list based on people who have signed up
to receive an email about your service in general but not your product-related, it
doesn’t qualify as specific permission. If the customer giving some suggestion click
the link and share some suggestions.
Bulk SMS is the process of disseminating a multitude of the SMS message to the audience that you target. Subscribers can send these SMS message either to their existing customers or to the ones who have opted to an SMS list which appears on the site.
They can be used in multiple ways-
By making use of bulk SMS receives you can improve the conversion rate, sell more goods as per the choice of your customers. So they are used for boosting sales, improving on-site metrics & customer service.
Areas where they can use-
Customer service- This is the most vital area of any business & si it is for the e-commerce industry. This lets your customer text their queries their feedback & comments.Shopping Cart- Registered customer get the alerts via SMS for the process of delivery along with the delivery notifications & update confirmation message.
Click-to-call also known as click-to-call, namely web call is a form of web-based communication in which a person clicks an object to request an immediate connection with another person in real-time either by phone call, voice-over-internet-protocol(VOIP) or text, click-to-call request are most commonly made on websites but can also be initiated by hyperlinks placed in e-mail, blogs, videos & other internet-based object or user interfaces. CTC also is known as CTC or web call real-time communication.
CTC technology now virtually always refers to a means for a web consumer to ask a website operator to call her. In other words, CTC would be more accurately referred to as "request-a-call" as in "please give me a call." CTC technology in most instances requires the web consumer to enter his phone number in order for the site operator, or its CSR or audio telephony version of an autoresponder, to place the call.
CRM is a technology that is helpful for both large & small business which help to organize, automate & synchronize every facet of customer interaction including support, customer service, sales, marketing & digital commerce. What is multi-user CRM-
Multi-user CRM is a panel where you can check call logs, manage the leads, put meeting reminders & even check past conversation history. The panel is designed so it can be used by multiple users on a network. It creates customer records or documents & can be updated by one user which are visible to all the users.
Need for CRM for your business- Manage inbound calls & lost leads- A CRM panel makes your business work easy by managing the inbound calls & lose leads. When a customer calls you, it is not necessary that you are able to pick up all the calls & know their queries then this CRM panel helps easily with the help of multi-user CRM & can focus on the other impo…