Skip to main content

Learn how cloud telephony helps in fighting the COVID-19


In this time of quarantine, when the world is suffering huge looses and every country, is suffering from COVID-19 but cloud telephony is a service which is helping to communicate the messages and also helping in the solving of the issues of the government.

So now let us understand how this service will give help to the countries.

Cloud telephony is a service which is offline and can be used and can help the user to send the information, tacking surveys, helping by activating support lines and other essential services.

Now let us understand what can be the use cases for this in the lieu of COVID-19.

  • Telephonic survey



A telephonic survey can help the user to help in the taking of information from the resident of the country so that it helps in the assumption of the rate that how many people has the symptoms of COVID-19.

But how it will work?

The answer is simple with the help of the OBD IVR service or even a missed call service can help in the taking of a survey which can take surveys at ease.

  • Sending Bulk SMS


Sending of an SMS to the people SMS at ease with the information which are essential and useful and need to be sent to the people of that country by the government.

  • Missed call service


Missed call service also helps the users in the helping of missed call service for quick support which will be registered with the government and can help the people right away with the issue in this pandemic.

Also, this service can help people in getting off the essential information which is needed by the people by giving a miss call and then getting a  message on their number including the essential information needed like to do in COVID-19 or other things.

  • Toll-free number as a helpline

A toll-free number can be used as a helpline number which can be used by anyone for the usage of getting information and registering of an issue which is faced by the people someone may feel sick and don’t know the problem can be diagnosed when he/she calls to the toll-free number and can be quarantined easily which can help the user to have the problem solved.

These are some of the use cases in which a cloud telephony service can be used by the government and even by NGO to help and gather information with the people who can help.

A live example is also there recently the Indian government has taken a decision to take telephonic surveys with the help of OBD IVR.



Stay safe and #stayhome and make your business also work with the help of cloud telephony.




Comments

Popular posts from this blog

E-Commerce business use bulk SMS service

Bulk SMS is the process of disseminating a multitude of the SMS message to the audience that you target. Subscribers can send these SMS message either to their existing customers or to the ones who have opted to an SMS list which appears on the site.

They can be used in multiple ways-
 By making use of bulk SMS receives you can improve the conversion rate, sell more goods as per the choice of your customers. So they are used for boosting sales, improving on-site metrics & customer service.

Areas where they can use-

Customer service- This is the most vital area of any business & si it is for the e-commerce industry. This lets your customer text their queries their feedback & comments.Shopping Cart- Registered customer get the alerts via SMS for the process of delivery along with the delivery notifications & update confirmation message.

An interface between visitors & website owner (Click-to -call)

Click-to-call also known as click-to-call, namely web call is a form of web-based communication in which a person clicks an object to request an immediate connection with another person in real-time either by phone call, voice-over-internet-protocol(VOIP) or text, click-to-call request are most commonly made on websites but can also be initiated by hyperlinks placed in e-mail, blogs, videos & other internet-based object or user interfaces. CTC also is known as CTC or web call real-time communication.



CTC technology now virtually always refers to a means for a web consumer to ask a website operator to call her. In other words, CTC would be more accurately referred to as "request-a-call" as in "please give me a call." CTC technology in most instances requires the web consumer to enter his phone number in order for the site operator, or its CSR or audio telephony version of an autoresponder, to place the call.

Why you need a multi-user CRM designed for your business

CRM means customer relationship management.

CRM is a technology that is helpful for both large & small business which help to organize, automate & synchronize every facet of customer interaction including support, customer service, sales, marketing & digital commerce.

What is multi-user CRM-
Multi-user CRM is a panel where you can check call logs, manage the leads, put meeting reminders & even check past conversation history. The panel is designed so it can be used by multiple users on a network. It creates customer records or documents & can be updated by one user which are visible to all the users.

Need for CRM for your business-
Manage inbound calls & lost leads- A CRM panel makes your business work easy by managing the inbound calls & lose leads. When a customer calls you, it is not necessary that you are able to pick up all the calls & know their queries then this CRM panel helps easily with the help of multi-user CRM & can focus on the other impo…