IVR in medical service

Medical services are something which saves the world and for saving this world it is always better to have a brilliant service.

Medical service is important as always and with the problem which is taking place right now is really different and is important.

So, How an IVR can help your hospital is as follows:-

IVR helps in the segregation of department when you are calling to the given toll-free number in which there is an activated IVR from there you can make the different extension in which there could be different services.

The department could be liver, joint replacement, Urology, etc. which can be used by the organization which have selected the IVR service this will help customer to directly call and get the information via an IVR.

IVR helps in the booking of the appointment

IVR is a service in which one can book an appointment by having a conversation with the concerned Doctor with a requirement which is needed to be fulfilled.

The booking confirmation will automatically be sent to the customer and also a message where it will be having a link for the payment gateway and booking will be booked.

Managing Multiple calls

In case of emergencies, there is a need for the MULTIPLE CALL CONNECTION AT ONE NUMBER ITSELF which can be done via a Toll-Free number.

A Toll-Free number is a number which can handle many calls at once with the help of an IVR.

Doctor Timing

The major concern which can come out for a Customer is that is what is the timing of the Doctor because doctors usually serve many patients in many hospitals so there are chances that the nearest hospital will not be near to your place and it is better to confirm first.

Doctor Availability

Doctor Availability means to call to the customer care which will be a Toll-free number

An IVR service can handle and tell you about the information which is needed for the doctor's availability at ease.

These are the services which can be provided to the customers for better support and overall better experience which will be given to the user.

Read our More Blogs here...

Comments

E-Commerce business use bulk SMS service

Bulk SMS is the process of disseminating a multitude of the SMS message to the audience that you target. Subscribers can send these SMS message either to their existing customers or to the ones who have opted to an SMS list which appears on the site. They can be used in multiple ways- By making use of bulk SMS receives you can improve the conversion rate, sell more goods as per the choice of your customers. So they are used for boosting sales, improving on-site metrics & customer service. Areas where they can use- Customer service- This is the most vital area of any business & si it is for the e-commerce industry. This lets your customer text their queries their feedback & comments. Shopping Cart- Registered customer get the alerts via SMS for the process of delivery along with the delivery notifications & update confirmation message.

An interface between visitors & website owner (Click-to -call)

Click-to-call also known as click-to-call, namely web call is a form of web-based communication in which a person clicks an object to request an immediate connection with another person in real-time either by phone call, voice-over-internet-protocol(VOIP) or text, click-to-call request are most commonly made on websites but can also be initiated by hyperlinks placed in e-mail, blogs, videos & other internet-based object or user interfaces. CTC also is known as CTC or web call real-time communication. CTC technology now virtually always refers to a means for a web consumer to ask a website operator to call her. In other words, CTC would be more accurately referred to as "request-a-call" as in "please give me a call." CTC technology in most instances requires the web consumer to enter his phone number in order for the site operator, or its CSR or audio telephony version of an autoresponder, to place the call.

Cloud phone systems Business Considerations

Cloud phone systems Business Considerations A cloud can change how you do business, increasing flexibility, responsiveness, mobility and efficiency, while aiding you in improving customer service. But all those benefits are only possible if you choose the right system for your business. With so many options to choose from, it is important to have the right information, to make the best decision possible. We have compiled a list of what you need to know before committing to a cloud system. 1. Does A Cloud Phone System Meet Business Needs? Can the hosted cloud system you are considering support enough users for your business? What about in the future? Can it expand as your business grows? Not all cloud phone systems have the option of adding users easily. A comprehensive cloud can serve many purposes in your business and save you a lot of money, because you don’t have to invest in different office equipment. Certain cloud based phone systems include / provide function

CloudShope Technologies

Search This Blog