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IVR in medical service

Medical services are something which saves the world and for saving this world it is always better to have a brilliant service.

Medical service is important as always and with the problem which is taking place right now is really different and is important.

So, How an IVR can help your hospital is as follows:-

IVR helps in the segregation of department when you are calling to the given toll-free number in which there is an activated IVR from there you can make the different extension in which there could be different services.

The department could be liver, joint replacement, Urology, etc. which can be used by the organization which have selected the IVR service this will help customer to directly call and get the information via an IVR.

  • IVR helps in the booking of the appointment

IVR is a service in which one can book an appointment by having a conversation with the concerned Doctor with a requirement which is needed to be fulfilled.

The booking confirmation will automatically be sent to the customer and also a message where it will be having a link for the payment gateway and booking will be booked.
  • Managing Multiple calls

In case of emergencies, there is a need for the MULTIPLE CALL CONNECTION AT ONE NUMBER ITSELF which can be done via a Toll-Free number.

A Toll-Free number is a number which can handle many calls at once with the help of an IVR.
  • Doctor Timing

The major concern which can come out for a Customer is that is what is the timing of the Doctor because doctors usually serve many patients in many hospitals so there are chances that the nearest hospital will not be near to your place and it is better to confirm first.

  • Doctor Availability

Doctor Availability means to call to the customer care which will be a Toll-free number
An IVR service can handle and tell you about the information which is needed for the doctor's availability at ease.

These are the services which can be provided to the customers for better support and overall better experience which will be given to the user.


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