IVR is a
service provided by the organization to support other organization support
customer leads generation, customer support with the help of
telecommunications.
IVR is a
service which works on a Toll-free number or a VIP number which can be choose
by the organization.
It helps in
the working of the faster support system learns about IVR Features here.
On the other hands, IVR in hotel Industry plays a major role Since it helps in the
customer satisfaction and it is the most major type of Industry in which a
customer experience plays a major role because one wants to renaissance with a
vacation etc.
So, what
are the features which can be helped by the IVR to a hotel organization.
So, let’s
get started with it
- Hotel
booking
Hotel
Booking is a service in which one needs to give a flawless experience to its
user.
IVR help in
the booking directly from a number which could be a toll-free or a VIP number.
Hotel the booking number can help you in the booking by a conversation with the sales executive
which can directly help you with the booking.
Let us understand
with an example
If you want to go to someplace and you are going to stay in 5 places which are near to each other so a representative on an IVR can guide you much better as compared to a normal.
Booking because the executive will be more informative and can guide you well.
- Hotel
cancellation
You can cancel
the hotel booking directly from the IVR and can raise the refund directly since
you don’t need to choose the reason you can tell the reason for the
representative and that all.
- Booking
Status
IVR helps
in the booking status which can help the user to view the status by just giving
the booking ID in which the customer can know about the details of a booking
which can be the date timing and location etc.
- Directions
Direction
is something which can be usually be seen by the people but sometimes in new
place people can get confused with the places which can be better be told by
the hotel representative and guide the customer in a better way.
- Refund
status
When a refund
is initiated a unique ID is generated by our server from which will be sent to
the user via an SMS which will be entered on an IVR then you can know the refund
status.
With the help of Bulk SMS, you can also send the SMS including a receipt.
Why should
do everyone use this
This service
is unique and is needs to be used by everyone.
- Booking
without Internet
Your
customer can book a hotel room for anything without the Internet which means that
it helps in the widening of your company not only online but offline too.
- Unmatched
features
The feature
which is provided by the IVR is uncompilable because it gives a wonderful feature like sticky agent etc. learn more about IVR here.
IVR In The hotel industry makes gives your hotel a lead apart since it helps the user in a beautiful and different manner which helps the user to understand.
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