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IVR in Hotel Industry



IVR is a service provided by the organization to support other organization support customer leads generation, customer support with the help of telecommunications.

IVR is a service which works on a Toll-free number or a VIP number which can be choose by the organization.

It helps in the working of the faster support system learns about IVR Features here.

On the other hands, IVR in hotel Industry plays a major role Since it helps in the customer satisfaction and it is the most major type of Industry in which a customer experience plays a major role because one wants to renaissance with a vacation etc.

So, what are the features which can be helped by the IVR to a hotel organization.

So, let’s get started with it

  • Hotel booking


Hotel Booking is a service in which one needs to give a flawless experience to its user.

IVR help in the booking directly from a number which could be a toll-free or a VIP number.

Hotel the booking number can help you in the booking by a conversation with the sales executive which can directly help you with the booking.

Let us understand with an example

If you want to go to someplace and you are going to stay in 5 places which are near to each other so a representative on an IVR can guide you much better as compared to a normal.
Booking because the executive will be more informative and can guide you well.

  • Hotel cancellation

You can cancel the hotel booking directly from the IVR and can raise the refund directly since you don’t need to choose the reason you can tell the reason for the representative and that all.

  • Booking Status


IVR helps in the booking status which can help the user to view the status by just giving the booking ID in which the customer can know about the details of a booking which can be the date timing and location etc.

  • Directions


Direction is something which can be usually be seen by the people but sometimes in new place people can get confused with the places which can be better be told by the hotel representative and guide the customer in a better way.

  • Refund status


When a refund is initiated a unique ID is generated by our server from which will be sent to the user via an SMS which will be entered on an IVR then you can know the refund status.

With the help of Bulk SMS, you can also send the SMS including a receipt.

Why should do everyone use this
This service is unique and is needs to be used by everyone.

  • Booking without Internet

Your customer can book a hotel room for anything without the Internet which means that it helps in the widening of your company not only online but offline too.

  • Unmatched features


The feature which is provided by the IVR is uncompilable because it gives a wonderful feature like sticky agent etc. learn more about IVR here.

IVR In The hotel industry makes gives your hotel a lead apart since it helps the user in a beautiful and different manner which helps the user to understand.


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