Skip to main content

How IVR service helps in order tracking

How IVR service helps in order tracking?

E-commerce website

Ecommerce website (electronic commerce) is the buying and selling of goods and services or the transmitting of funds or data over an electronic network, primarily the internet. Electronic commerce on technology such as mobile commerce electronic funds transfer, supply chain management, internet marketing online transaction processing electronic data interchange inventory management system and data collection system.

Order Tracking IVR

Challenges of E-commerce

Order Management System: -

If you are doing online business or offline business the first main thing is your order delivery in proper way or not. If your order tracking system is best so you can enhance your business on a large scale.

Ways of customer order tracking system:-


when you start the business the first thing that you can do is to create an order tracking as it very helps full to your customer to track to get updated of theirs. If any customer purchases any product from your website so they can easily track order and status through a website. It is very helpful to your company and it will increase your customer ratio.

 Website: -

If you start a online business you have to create a business website. As it is very helpful to your business because most customers first check the website review and feedback then they can buy any product from your website. As it will check order status through your website. It helps to create genuine lead and enhance your business.


IVR interactive voice response is a telephony A menu system that enables the dial pad for the identification segment and routing of a caller to the most appropriate agent within your team. it is simple, and effective, and reduced cost and increase efficiency. It gives an impression to the customers that the company operates on a large scale and is dedicated to helping customers.

Benefits of order tracking:-

Increases First Contact Resolution:-

If you start a new business IVR significantly increases contact resolution because a customer is always directed to the agent who is most capable of meeting their needs or the most appropriate department. Your agent who receives the call should be more qualified to answer the customer question and will be less to transfer to another agent. He/she should deliver the right information to the customer.  

Increase Customer Service efficiency:-

So many big brands are increasing their own customer efficiency they use IVR service. As they are better know about IVR function and resolve customer query and issue. This results in a significant increase in an agent and your company's efficiency.

Increase Professionalism:-

If you can use an IVR system to greet your customer in a very professional manner to make it appear that you have more departments and employees than you have. It will help to enhance your business and increase your company efficiency.

Increase Your Customer Satisfaction

When you start the business and you can buy the IVR interactive voice response when your IVR is easy to use and reliable. The customer will never be routed to the wrong department or to an agent who cannot solve their problem. And it will increase your conversion ratio and help to huge ROI. 

Such More information just visit our website


Popular posts from this blog

E-Commerce business use bulk SMS service

Bulk SMS is the process of disseminating a multitude of the SMS message to the audience that you target. Subscribers can send these SMS message either to their existing customers or to the ones who have opted to an SMS list which appears on the site. They can be used in multiple ways-  By making use of bulk SMS receives you can improve the conversion rate, sell more goods as per the choice of your customers. So they are used for boosting sales, improving on-site metrics & customer service. Areas where they can use- Customer service- This is the most vital area of any business & si it is for the e-commerce industry. This lets your customer text their queries their feedback & comments. Shopping Cart- Registered customer get the alerts via SMS for the process of delivery along with the delivery notifications & update confirmation message.

An interface between visitors & website owner (Click-to -call)

Click-to-call also known as click-to-call, namely web call is a form of web-based communication in which a person clicks an object to request an immediate connection with another person in real-time either by phone call, voice-over-internet-protocol(VOIP) or text, click-to-call request are most commonly made on websites but can also be initiated by hyperlinks placed in e-mail, blogs, videos & other internet-based object or user interfaces. CTC also is known as CTC or web call real-time communication. CTC technology now virtually always refers to a means for a web consumer to ask a website operator to call her. In other words, CTC would be more accurately referred to as "request-a-call" as in "please give me a call." CTC technology in most instances requires the web consumer to enter his phone number in order for the site operator, or its CSR or audio telephony version of an autoresponder, to place the call. 

How to safe your business if you are using OTP services

How to safe your business if you are using OTP services What is OTP? One Time Password A one-time secret phrase (OTP), otherwise called a one-time pin or dynamic secret phrase is a secret word that is substantial for only one login meeting or exchange, on a PC framework or other advanced gadget. The most significant preferred position that is tended to by OTPs is that, as opposed to static passwords, they are not defenseless against replay assaults. The OTP administration causes your business to send one-time passwords to clients in different configurations – messages, instant messages, and voice messages. Your business can trigger the OTP naturally dependent on the solicitation made by the clients during the exchange or login process. These OTPs are difficult to split and hack because of the arbitrarily produced a string of alphanumeric characters. Benefits of OTP services in your business Overcome password Most clients despite everything perform money relat