Cloudshope and my operator both are Noida based organization
and provides similar services but my operator offers services in Countries like the USA.
Which is taken as an edge over CloudShope.
Cloudshope
CloudShope envisions to change and revolutionize the cloud
telephony with the innovations and helping with the organization's pain in the telephony be it in customer
service, sales or be it anything else needed in for calling purposes to the
customer.
CloudShope is always there to help and CloudShope also gives the
customizations that are specially curated for the customers.
CloudShope happily quotes
“CloudShope are happy
to revolutionize the world with the power of cloud telephony.
We
look forward to developing a cloud telephony network that is reachable to every
business, be it a well-established business or a new start-up or an
entrepreneur.
Our
strength is our quality of service on which we never compromise. Besides, we
make sure that the pricing suits the common man.
Let's join hands to make a new Cloud Telephony
Echo-System with CloudShope”
My operator
My Operator was started with a vision to help businesses
utilize cloud telephony to improve their customer call handling as well as
customer communication.
With a team of five in 2013, we have now become a family of
150+, and the growth continues.
We created this product with the belief that each customer
call is a potential business opportunity.
Our product helps businesses manage and optimize each customer call and enhance its customer calling experience.
Our product helps businesses manage and optimize each customer call and enhance its customer calling experience.
Today, companies all over the world are realizing the
benefits and power of cloud communication.
With our product, we want to expand both its knowledge and usage to businesses across the globe.
With our product, we want to expand both its knowledge and usage to businesses across the globe.
We’re a team of creative and experienced people working
towards improving on-call customer communication for businesses of all sizes
and industries.
So, since both of the organization provides similar
services so I for the ease which organization provides to the customers I have
made a table of features.
Features
|
CloudShope
|
My
operator
|
Read
here
|
IVR
(interactive voice response)
|
✓
|
✓
|
Read
here…
|
Toll-free
|
✓
|
✓
|
Read here…
|
Missed
Call
|
✓
|
✗
|
Read
here…
|
Bulk
Voice Call
|
✓
|
✗
|
Read here…
|
Bulk
SMS
|
✓
|
✗
|
Read
here…
|
Long-code
Service
|
✓
|
✗
|
Read here…
|
Sim
Hosting
|
✓
|
✗
|
Read
here…
|
Call
Centre solution
|
✓
|
✓
|
Read here…
|
Call
Conferencing
|
✓
|
✗
|
Read
here…
|
These are the features provided by the CloudShope and My
Operator and is different from each other but provides some common features.
CloudShope provides a lot of services as compared to my
operator and it also helps the customer to choose from a wide variety of
customization needed by the customer.
But on the other hand, my operator also helps in a solution like Call center solution, etc.
Just click on the read here button for the comparison of the
features.
But here is the quick comparison between the feature between both of the organizations.
So, now what makes
both of the companies different even both of the companies provide the same
services but still there are some of the user selling propensity which is
different in both of the organizations.
We will start with
CloudShope and then we will go with My Operator.
CloudShope provides
better and best features in the segment but we won't say My Operator doesn't
have nice features but are quite basic what CloudShope provides us is really
different and outstanding in terms of innovations.
CloudShope
S.no
|
CloudShope USP’S
|
Details
|
1. Bulk Voice call
|
Extension: -On extension WhatsApp, SMS.
Scheduling
Reports detailed
Reserve Caller ID
|
For more info. Click here
|
2. Bulk SMS
|
FORMS
Redirect URL
Fixed string (Signature)
|
For more info. Click here
|
3. Missed Call Service
|
Auto Reply SMS
Hello Tune
Admin SMS
Auto-reply WhatsApp
(Image 1MB, TEXT-500character, Video 3mb)
|
For more info. Click here
|
4. IVR (interactive virtual
receptionist)
|
IN Call Transfer
Call barging
Call whispering
Sticky agent
|
For more info. Click here
|
My Operator
S.no
|
My
Operator USP’S
|
Details
|
1. IVR (interactive virtual
receptionist)
|
Boost agent productivity
Time-based call routing
Programmable extensions with multi-level IVR
|
For more info. Click here
|
2. Call Centre Solution
|
Reporting
CRM Integration
Multi-Level IVR
Unique Number
|
For more info. Click here
|
3. Toll-Free Number
|
Set Call Duration
Whitelist & Blacklist
Auto Call Routing
AI-Driven Auto Keyword Analysis
|
For more info. Click here
|
Some services here
are changed because they are almost identical between both of the
organizations
But some are
different and exclusive to each other.
Cloud telephony is
something which is used by almost every organization every day uses for
maintaining customer support to its users and making business easier.
CloudShope
is a Noida based organization which always prospers to help it’s has a
brilliant support and also has more functions and feature as compared to My
Operator which makes it much better.
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