CloudShope and My operator both provides the toll-free
service and is major in the cloud telephony field and is a very essential
service but the feature provided by both of the organizations is a bit different.
But firstly let’s understand what is a toll-free service and how and
why is it important.
 |
| TOLL-FREE SERVICES |
Toll-Free service is made for ease and giving an assigned
virtual number to the user for making calls and helping the customer with the
problems or getting a query about some information regarding the organization's
products.
Toll-Free service consists of numbers like 1800 and it
provides some edge over a normal number it comes with zero customer calling
charges it is always free for the actual user.
Toll-Free numbers can handle a lot of call traffic at once
with any problem since it has unlimited channels.
In Toll-Free service, the calls can be recorded for better customer
support and a lot of things for which an organization checks the problems
regarding the issue.
With the feature of IVR in the Toll-Free service makes it
more useful for the customer because it can greet the customer and also tries
to make the user choose the option of the uses.
So, now let us check the difference between the feature of
both of the organizations.
Feature
|
CloudShope
|
My
Operator
|
Read
here
|
Call
Tracking
|
✓
|
✓
|
Read
more…
|
Live
Panel
|
✓
|
✓
|
Read more…
|
Recording
|
✗
|
✓
|
Read
more…
|
Toll-Free
IVR
|
✓
|
✓
|
Read more…
|
Reports
|
✓
|
✓
|
Read
more…
|
CRM
Integration
|
✓
|
✓
|
Read more…
|
URL
Forwarding
|
✓
|
✗
|
Read
more…
|
Auto
Reply SMS
|
✓
|
✗
|
Read more…
|
Real-Time
notification
|
✓
|
✗
|
Read
more…
|
Call
Back
|
✓
|
✗
|
Read more…
|
E-mail
Forwarding
|
✓
|
✗
|
Read
more…
|
So now let’s start with the Comparison and what are these
features and why is it so important.
Call Tracking
Call Tracking is a feature in
which a person can track the calls and also check on the representatives that
how they respond to the customers.
Call tracking is a common feature
and can be used by both organizations.
Live Panel
Live Panel is a feature that can
also, be said as a dashboard where one can use for the reporting or stop the
service or even add a service in the Toll-Free service via IVR.
So, basically, it is a user
interface where anyone can use the panel and set the things accordingly.
Recording
A recording is a feature that can
be used for the customer for the future betterment and can listen to the
recorded data anytime from the dashboard or live panel.
Toll-Free IVR
Toll-Free itself is just a number
and can be connected with the user but when we have a feature of IVR we can do
wonders with the IVR service because we can add a lot of features like Auto
recorded messages which can be played when the customers call to the toll-free
number.
Reports
Reports are automatically
generated and can be viewed from the dashboard which helps the user to view the information which is needed to be watched by the user and it includes the
information like Call summary, Agents information, Credit balance, recharge date
amount if pending so reports help in the tracking of the Services.
CRM Integration
CRM Integration is a related
feature to the API integration and is an exclusive feature to My operator.
URL Forwarding
URL forwarding is a CloudShope
exclusive feature in this feature you
can send the URL and can send the videos, Images and attractive content and content can be decided by you
Auto Reply SMS
Auto-reply SMS means that you
will get an automatic message if a call get’s missed.
The message will be
pre-defined accordingly.
Auto Reply SMS is useful when
someone wants a notification after the call also.
Real-Time notification
Real-time notification means that
you receive the notifications of every information which is needed to give the
real-time notification with the information of every solution available for the
Call Back
Call Back means to receive a call
back for every time with a message which is received by the user after the call
ends.
Call Back is a feature that can
the companies to throw exciting offers to the user of giving them the
information regarding the issues which are necessary and needed by the
customer.
E-mail Forwarding
E-mail Forwarding means to
forward the information on the E-mail to the users and also can share the
information regarding the call information.
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