Skip to main content

CloudShope Vs Exotel

By

CloudShope and Exotel both have some common service with them and include the services like Toll-free, IVR, Automated voice call, Bulk SMS etc.
Cloudshope vs exotel
CloudShope vs Exotel


CloudShope is a startup based in Noida and solely made for the purpose of helping Businesses with the problems which are needed in terms of cloud telephony and vision which is quoted as



 “CloudShope are happy to revolutionize the world with the power of cloud telephony. We look forward to developing a cloud telephony network that is reachable to every business, be it a well-established business or a new start-up or an entrepreneur. Our strength is our quality of service on which we never compromise. Besides, we make sure that the pricing suits the common man. Let's join hands to make a new Cloud Telephony Echo-System with CloudShope”



On the other hand, Exotel is a well-known established brand with Some services which are same and is provided as the CloudShope.

Exotel was started by 3 techies in 2011. 

Today, nearly 200 smart, focused and driven people call it home. Our aim is to change the way enterprises look at customer communication.

Cloud communication is poised to change the way businesses function.

 Not just in Asia, but across the world.

 On the contrary 

CloudShope is an organization which is working to create the Cloud Telephony easy for the users and help them with every cloud telephony service with them in one panel.

On the other hand, Exotel is an organization also provides the same services but is very limited in terms of feature but have some feature which are exclusive like an app to app call which is different from CloudShope.

Here is the comparison table between both of the organization between the CloudShope and Exotel.



Features
CloudShope
Exotel
Compare here…
IVR (INTERACTIVE VOICE RECEPTIONIST)
✓
✓
Read here…
Toll-Free Service
✓
✓
Read here…
Missed Call Service
✓
✗
Read here…
Bulk Voice Call
✓
✓
Read here…
Bulk SMS
✓
✓
Read here…
Call Conferencing
✓
✗
Read here…
Call Centre Solution
✓
✗
Read here…
APP TO APP CALL
✗
✓
Read here…

These were the major services provided by both organizations.


So, now what makes both of the companies different even both of the companies provide the same services but still, there are some of the user selling propensity which is different in both of the organizations.

We will start with CloudShope and then we will go with Exotel.

CloudShope provides better and best features in the segment but we won't say Exotel doesn't have nice features but are quite basic what CloudShope provides us is really different and outstanding in terms of innovations.


CloudShope

S.no
CloudShope USP’S
Details
1.      Bulk Voice call
Extension: -On extension WhatsApp, SMS.
Scheduling
Reports detailed
Reserve Caller ID
For more info. Click here
2.      Bulk SMS
FORMS
Redirect URL
Fixed string (Signature)
For more info. Click here
3.      Missed Call Service
Auto Reply SMS
Hello Tune
Admin SMS
Auto-reply WhatsApp
(Image 1MB, TEXT-500character, Video 3mb)
For more info. Click here
4.      IVR (interactive virtual receptionist)
IN Call Transfer
Call barging
Call whispering
Sticky agent
For more info. Click here



Exotel

S.no
Exotel USP’S
Details
1.      IVR (interactive virtual receptionist)
Reporting
Multi-level IVR
For more info. Click here
2.      Bulk-Voice Call
Reporting
CRM Integration
No Setup Needed
Call Recording
For more info. Click here
3.      Toll-Free Number
Call Tracking
Call Recording
Simple IVR
Unlimited channel
CRM Integration
Reporting
For more info. Click here
BULK SMS
SMS Integrate API
Sender ID (Customized)
Internationally available
Reporting
Promotional/Transactional SMS
For more info. Click here

Some services here are changed because they are almost identical between both of the organizations 

But some are different and exclusive to each other.

Cloud telephony is something which is used by almost every organization every day uses for maintaining customer support or things like bulk SMS to its users and making business easier. 

CloudShope is a Noida a based organization which always prospers to help it’s has a brilliant support and also has more functions and feature as compared to Exotel which makes it much better.

Read more on our blog website for a better understanding of Cloud telephony.



Labels:

Comments

Post a Comment

Popular posts from this blog

Cloud phone systems Business Considerations

By
  Cloud phone systems Business Considerations A cloud can change how you do business, increasing flexibility, responsiveness, mobility and efficiency, while aiding you in improving customer service. But all those benefits are only possible if you choose the right system for your business. With so many options to choose from, it is important to have the right information, to make the best decision possible. We have compiled a list of what you need to know before committing to a cloud system. 1. Does A Cloud Phone System Meet Business Needs? Can the hosted cloud     system you are considering support enough users for your business? What about in the future? Can it expand as your business grows? Not all cloud phone systems have the option of adding users easily. A comprehensive cloud     can serve many purposes in your business and save you a lot of money, because you don’t have to invest in different office equipment. Certain cloud based phone systems in...
71 comments
Read more

IVR - Admin SMS

By
Interactive Virtual Receptionist – Admin SMS is a service that is provided to the user who has taken our IVR or missed call services. When admin SMS has enabled the admin of the number to get the information of the caller via SMS as soon as the call comes on IVR. This helps the user to keep track of the caller and to call back to the user in case the call is disconnected in between. Every message will be delivered to the user via SMS which helps them to review the service from time to time. How to use IVR – Admin SMS is a service that is used by the user and is redirected automatically by itself whenever someone opts for IVR service and the number is been received by we will get activated in our database and you will start receiving information regarding IVR information but still, you can edit it from the DASHBOARD>SERVICES>IVR>AGENT SMS. From here one can decide the Admin SMS to  Also, read our blogs here...
26 comments
Read more

Bulk SMS - is it ideal for business? - For beginners

By
 >  Bulk SMS - is it ide al for business? BULK SMS  is usually used to  reach a wide or a specific audience for marketing reasons, with personalised SMS content. You can use it to promote products, or inform customers about specific changes: e.g., a clothing store does a huge re-opening party with discounts, etc. Great example on how you can use Bulk SMS in marketing purposes is   Cloudshope Bulk SMS service . This tool is based on bulk SMS and is designed for retail customers who want to reach their customers or prospects with a large number of messages in no time. Retailers have the possibility to schedule different marketing campaigns and events in the future. With a specific code or identifier within the message which an end customer has to use via different channels (website, Premium SMS), you can measure the results of your campaigns easily. Or you can use it to send specific messages to a certain audience: e.g., I have added my phone num...
33 comments
Read more