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3 must-have features in an IVR.

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IVR is a service used by organisations which can help you in the communication between the customer and your organisation which helps in the reaching to you.

IVR helps users to get connected with the help of a software which is automated and helps the organisations.

Since it is an automatic software which can help and can run automatically without the need of a normal command which is needed to be set once by the user from the dashboard or panel.

So, these are the 3 must-have features which are needed to be checked in an IVR.

Multi-Level IVR


Multi-level IVR Is a service which means to have levels in an IVR which have different functions assigned by the user and can help its customers away.

API integration


Easily integrate any application and start service in minutes.

Easily Integrate IVR Features with CloudShope APIs.

API is known as an application programming interface, it helps the user to interact between the user's code and to our an application that how to send and react according to the feature and option between both of the organizations via an API.

Integrated CRM

CRM system is valuable assets for businesses across various industries. 

These systems help to hold customer data that can enable your team from marketing and customer service to your sales and operations to better understand your customer query and who customer interact with the business.

With the help of CRM, your organizations can understand your customer base and deliver better products and services to them. 

CRM creating a single customer view is only possible when your system is fully integrated with a business that an entire technology stack whether you are shipping application, billing system, order status system, etc.

These are the 3 major features which your IVR should have it because it makes it more sense with these features and also more useful for the usage.

Lastly, Read our blogs here…


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  1. neebaltechnologiesblog27 November 2020 at 01:12

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    ReplyDelete
  2. ITGOLD Solutions25 November 2022 at 03:50

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