- Feedback:- A feedback is the most important kind of customer retention system. It helps in giving customer importance and also getting feedback on a product.
- Improve customer support:- Customer support is a system in which a customer can improve the system by giving them support in messages by helping them by giving them essential information that can be different and also be customer-specific.
- Programs related to customers:- Customer is a form of a god for any organization and if god stays happy everything works right likewise you can send the information which is related in and is for the betterment of the customer.
- Discount messages:- A Discount message means to have a message which includes the information related to the Discounts and the information regarding the coupon codes and other pieces of information.
- CSR:- Corporate Social Responsibility is a modern way of customer retention and it helps the user to have support with some associations with responsibility in a social world and we try to engage people and connect with us in this method.
They can be used in multiple ways-
By making use of bulk SMS receives you can improve the conversion rate, sell more goods as per the choice of your customers. So they are used for boosting sales, improving on-site metrics & customer service.
Areas where they can use-
Customer service- This is the most vital area of any business & si it is for the e-commerce industry. This lets your customer text their queries their feedback & comments.Shopping Cart- Registered customer get the alerts via SMS for the process of delivery along with the delivery notifications & update confirmation message.