This is an official blog CloudShope Technologies
CloudShope Blogs helps people to learn about cloud telephony and provides services in IVR, Bulk SMS, Missed call service, Toll-free service, Call Center Solution, Call Conferencing, Missed call solution stay tuned for regular information on cloud telephony.
Toll-Free Service reporting is a service which helps
the customers with the data which is needed to be shown to the customers.
Toll-Free Service is needed for any organization for
better and needed for any consumer because it helps.
In toll-free service, reporting is used because of people
want to know the analytics and what is happening with their lead or is the
people, consumer want to know about the functioning of the uses and what is the momentum of the things which is taking place.
Toll-free is a special number which is generated
usually by cloud telephony organizations like CloudShope.
The toll-free number is generated when an organization
needs a call in over every organization who doesn’t want to spend a lot of
money on telephony uses the toll-free service.
The toll-free number provides free calling services all
over the country and also provides a unique number for it.
It also increases the satisfaction of the customer
which helps in the retention of the customer.
For a better understanding of how we can use this
service in business I have give a use case for better understanding.
How should we use reporting in Toll-free service?
First of all to start when we take the service a user
name and password are given to the customer.
Then the customer can view the reports of things in
data like reports, Call logs and also can hear the recordings of the calls.
So any consumer can take control over the toll-free
service and can be helped by the analytics in reporting feature in their
How to use
GO TO DASHBOARD>REPORTS>IVR REPORTS
IVR reports can be viewed as a toll-free service since toll-free is just a number that is different from a normal number.
Bulk SMS is the process of disseminating a multitude of the SMS message to the audience that you target. Subscribers can send these SMS message either to their existing customers or to the ones who have opted to an SMS list which appears on the site.
They can be used in multiple ways-
By making use of bulk SMS receives you can improve the conversion rate, sell more goods as per the choice of your customers. So they are used for boosting sales, improving on-site metrics & customer service.
Areas where they can use-
Customer service- This is the most vital area of any business & si it is for the e-commerce industry. This lets your customer text their queries their feedback & comments.Shopping Cart- Registered customer get the alerts via SMS for the process of delivery along with the delivery notifications & update confirmation message.
Click-to-call also known as click-to-call, namely web call is a form of web-based communication in which a person clicks an object to request an immediate connection with another person in real-time either by phone call, voice-over-internet-protocol(VOIP) or text, click-to-call request are most commonly made on websites but can also be initiated by hyperlinks placed in e-mail, blogs, videos & other internet-based object or user interfaces. CTC also is known as CTC or web call real-time communication.
CTC technology now virtually always refers to a means for a web consumer to ask a website operator to call her. In other words, CTC would be more accurately referred to as "request-a-call" as in "please give me a call." CTC technology in most instances requires the web consumer to enter his phone number in order for the site operator, or its CSR or audio telephony version of an autoresponder, to place the call.
CRM is a technology that is helpful for both large & small business which help to organize, automate & synchronize every facet of customer interaction including support, customer service, sales, marketing & digital commerce. What is multi-user CRM-
Multi-user CRM is a panel where you can check call logs, manage the leads, put meeting reminders & even check past conversation history. The panel is designed so it can be used by multiple users on a network. It creates customer records or documents & can be updated by one user which are visible to all the users.
Need for CRM for your business- Manage inbound calls & lost leads- A CRM panel makes your business work easy by managing the inbound calls & lose leads. When a customer calls you, it is not necessary that you are able to pick up all the calls & know their queries then this CRM panel helps easily with the help of multi-user CRM & can focus on the other impo…