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IVR - Call Barging

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Call Barging is a unique feature and is something different from other organization
Call barging enables you to drop in on live calls to speak with both the caller and the agent.

The principal advantage of call barging is that it enables managers to take a more hands-on role in quality assurance practices in their call center.

IVR – Call Barging is a unique and different feature it helps to maintain the standard of the call service. Using this service the manager can barge in the call and can communicate with both the caller and the agent.



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