Skip to main content

CloudShope vs Knowlarity

CloudShope is a cloud telephony company based in India and solely made for
the purpose of helping Businesses with the solutions which are needed in terms
of cloud telephony.

CloudShope believes and quotes:-

CloudShope are happy to revolutionize the world with the power of cloud telephony. We look forward to developing a cloud telephony network that is reachable to every business, be it a well-established business or a new start-up or an entrepreneur. Our strength is our quality of service on which we never compromise. Besides, we make sure that the pricing suits every business. Let's join hands to make a new Cloud Telephony Echo-System with CloudShope”

On the other hand, Knowlarity is a well-known established brand with almost the same services provided as the CloudShope. Knowlarity has a number of big brands associated with them.


Let us understand the services and get to know more about these companies.

CloudShope and Knowlarity both include a lot of similar services but CloudShope gives us a lot of customizations in their plans and believes in solving business problems by in-house solutions, on the other hand, Knowlarity provides a lot of third-party integrations.

Why these services are essential and why should we use it?

These services are essential for business growth by enabling sales pipeline automation starting from lead generation to sales conversion and feedbacks. 

It is essential because every organization needs a support system for the betterment of their workflow. 

Customer service stats show that new customers costs anywhere between 5 and 25 times more expensive than retaining existing customers. - Harvard Business Review

Tabular services comparison 

IVR (Interactive virtual receptionist)
Bulk Voice Call
Bulk SMS
Toll-Free Service
Call Conferencing
Missed Call Service
App-Based Call Centre Solution
Call Masking Solution
Read more
Read more
In-House Call Centre

These were the major services provided by both organizations.

So now what makes both of the companies different, even both of the companies provide similar services but still, there are some of the USP which is different in both of the organizations.

We will start with CloudShope and then we will go with Knowlarity.

CloudShope USP’S
1.      Bulk Voice call
  • On extension SMS
  • On extension Lead in CRM
  • Reserved Caller ID
  • Play the same file on callback
  • Transfer to agent on Call back.
  • Answered/Submission Based calls.
  • Promotion/Transactional Voice Call
  • Smart voice call with variable(Text to speech, number, digit, date, etc.)
  • API for every solution
2.      Bulk SMS
Advance SMS tracking
  • Redirect URL
  • Fixed string (Signature)
3.      Missed Call Service
  • Auto Reply SMS
  • Auto Reply Voice Call 
  • Auto Blacklisting
  • Auto Lead creation in CRM
  • Hello Tune
  • Admin SMS
  • API 
4.      IVR (interactive virtual receptionist)
  • IN Call Transfer
  • Call barging
  • Call whispering
  • Sticky agent
  • Auto Reply SMS
  • Auto Reply Voice Call 
  • Auto Blacklisting
  • Auto Lead creation in CRM
  • Hello Tune
  • Admin SMS
  • API 

Knowlarity USP’S
1.      IVR (interactive virtual receptionist)
Boost agent productivity
Time-based call routing
Programmable extensions with multi-level IVR
2.      Missed Call Service
Easily Integrate your missed call number with CRM and Google Analytics
Return multiple missed calls
Missed call automatically disconnects after one ring
3.      Toll-Free Number
Set Call Duration
Whitelist & Blacklist
Auto Call Routing
AI-Driven Auto Keyword Analysis

Cloud telephony is something which is used by almost every organization every day uses for maintaining customer support or things like bulk SMS to its users and making business easier. 

CloudShope is a Noida based organization which always prospers to help it has brilliant support and also has more functions and feature as compared to Knowlarity which makes it much better.

Popular posts from this blog

Cloud phone systems Business Considerations

  Cloud phone systems Business Considerations A cloud can change how you do business, increasing flexibility, responsiveness, mobility and efficiency, while aiding you in improving customer service. But all those benefits are only possible if you choose the right system for your business. With so many options to choose from, it is important to have the right information, to make the best decision possible. We have compiled a list of what you need to know before committing to a cloud system. 1. Does A Cloud Phone System Meet Business Needs? Can the hosted cloud     system you are considering support enough users for your business? What about in the future? Can it expand as your business grows? Not all cloud phone systems have the option of adding users easily. A comprehensive cloud     can serve many purposes in your business and save you a lot of money, because you don’t have to invest in different office equipment. Certain cloud based phone systems include / provide function

E-Commerce business use bulk SMS service

Bulk SMS is the process of disseminating a multitude of the SMS message to the audience that you target. Subscribers can send these SMS message either to their existing customers or to the ones who have opted to an SMS list which appears on the site. They can be used in multiple ways-  By making use of bulk SMS receives you can improve the conversion rate, sell more goods as per the choice of your customers. So they are used for boosting sales, improving on-site metrics & customer service. Areas where they can use- Customer service- This is the most vital area of any business & si it is for the e-commerce industry. This lets your customer text their queries their feedback & comments. Shopping Cart- Registered customer get the alerts via SMS for the process of delivery along with the delivery notifications & update confirmation message.

Benefits of Bulk Voice Call Service ?

  Bulk voice call service may be valuable device to focus on the crowd. Bulk voice call service allows one to send a pre-recorded message to large group of people.  Let's see how bulk voice call service provider helps your business grow by making efficient customer reach >>>> 1. Customer Friendly  Customer friendly is a term for products, services and experience that are designed from the customer's  point of view. If your target customer resides in distant corners of the globe, voice broadcasting  gives the flexibleness to personalize your language & message consistent with that region.  2. Message Uniformity Voice broadcasting helps to stop this drawback by transmitting a voice recorded information, after quality & credibility assurance from the dedicated authorities.  3. Flexible  Schedule your recorded call consistent with the customer' s availability without affecting their already planned day.  4. Campaigns on a Click  Running a campaign may be a