Skip to main content

CloudShope vs Knowlarity


CloudShope is a cloud telephony company based in India and solely made for
the purpose of helping Businesses with the solutions which are needed in terms
of cloud telephony.

CloudShope believes and quotes:-

CloudShope are happy to revolutionize the world with the power of cloud telephony. We look forward to developing a cloud telephony network that is reachable to every business, be it a well-established business or a new start-up or an entrepreneur. Our strength is our quality of service on which we never compromise. Besides, we make sure that the pricing suits every business. Let's join hands to make a new Cloud Telephony Echo-System with CloudShope”

On the other hand, Knowlarity is a well-known established brand with almost the same services provided as the CloudShope. Knowlarity has a number of big brands associated with them.







                        VS










Let us understand the services and get to know more about these companies.

CloudShope and Knowlarity both include a lot of similar services but CloudShope gives us a lot of customizations in their plans and believes in solving business problems by in-house solutions, on the other hand, Knowlarity provides a lot of third-party integrations.


Why these services are essential and why should we use it?

These services are essential for business growth by enabling sales pipeline automation starting from lead generation to sales conversion and feedbacks. 

It is essential because every organization needs a support system for the betterment of their workflow. 

Customer service stats show that new customers costs anywhere between 5 and 25 times more expensive than retaining existing customers. - Harvard Business Review



Tabular services comparison 


  
Services
CloudShope
Knowlarity
Comparison
IVR (Interactive virtual receptionist)
Bulk Voice Call
Bulk SMS
Toll-Free Service
Call Conferencing
Missed Call Service
App-Based Call Centre Solution
Call Masking Solution
Read more
OBD IVR
Read more
In-House Call Centre

These were the major services provided by both organizations.


So now what makes both of the companies different, even both of the companies provide similar services but still, there are some of the USP which is different in both of the organizations.

We will start with CloudShope and then we will go with Knowlarity.


CloudShope

S.no
CloudShope USP’S
Details
1.      Bulk Voice call
  • On extension SMS
  • On extension Lead in CRM
  • Reserved Caller ID
  • Play the same file on callback
  • Transfer to agent on Call back.
  • Answered/Submission Based calls.
  • Promotion/Transactional Voice Call
  • Smart voice call with variable(Text to speech, number, digit, date, etc.)
  • API for every solution
2.      Bulk SMS
Advance SMS tracking
  • FORMS
  • Redirect URL
  • Fixed string (Signature)
3.      Missed Call Service
  • Auto Reply SMS
  • Auto Reply Voice Call 
  • Auto Blacklisting
  • Auto Lead creation in CRM
  • Hello Tune
  • Admin SMS
  • API 
4.      IVR (interactive virtual receptionist)
  • IN Call Transfer
  • Call barging
  • Call whispering
  • Sticky agent
  • Auto Reply SMS
  • Auto Reply Voice Call 
  • Auto Blacklisting
  • Auto Lead creation in CRM
  • Hello Tune
  • Admin SMS
  • API 



Knowlarity


S.no
Knowlarity USP’S
Details
1.      IVR (interactive virtual receptionist)
Boost agent productivity
Time-based call routing
Programmable extensions with multi-level IVR
2.      Missed Call Service
Easily Integrate your missed call number with CRM and Google Analytics
Return multiple missed calls
Missed call automatically disconnects after one ring
3.      Toll-Free Number
Set Call Duration
Whitelist & Blacklist
Auto Call Routing
AI-Driven Auto Keyword Analysis



Cloud telephony is something which is used by almost every organization every day uses for maintaining customer support or things like bulk SMS to its users and making business easier. 

CloudShope is a Noida based organization which always prospers to help it has brilliant support and also has more functions and feature as compared to Knowlarity which makes it much better.



Popular posts from this blog

E-Commerce business use bulk SMS service

Bulk SMS is the process of disseminating a multitude of the SMS message to the audience that you target. Subscribers can send these SMS message either to their existing customers or to the ones who have opted to an SMS list which appears on the site. They can be used in multiple ways-  By making use of bulk SMS receives you can improve the conversion rate, sell more goods as per the choice of your customers. So they are used for boosting sales, improving on-site metrics & customer service. Areas where they can use- Customer service- This is the most vital area of any business & si it is for the e-commerce industry. This lets your customer text their queries their feedback & comments. Shopping Cart- Registered customer get the alerts via SMS for the process of delivery along with the delivery notifications & update confirmation message.

An interface between visitors & website owner (Click-to -call)

Click-to-call also known as click-to-call, namely web call is a form of web-based communication in which a person clicks an object to request an immediate connection with another person in real-time either by phone call, voice-over-internet-protocol(VOIP) or text, click-to-call request are most commonly made on websites but can also be initiated by hyperlinks placed in e-mail, blogs, videos & other internet-based object or user interfaces. CTC also is known as CTC or web call real-time communication. CTC technology now virtually always refers to a means for a web consumer to ask a website operator to call her. In other words, CTC would be more accurately referred to as "request-a-call" as in "please give me a call." CTC technology in most instances requires the web consumer to enter his phone number in order for the site operator, or its CSR or audio telephony version of an autoresponder, to place the call. 

How to safe your business if you are using OTP services

How to safe your business if you are using OTP services What is OTP? One Time Password A one-time secret phrase (OTP), otherwise called a one-time pin or dynamic secret phrase is a secret word that is substantial for only one login meeting or exchange, on a PC framework or other advanced gadget. The most significant preferred position that is tended to by OTPs is that, as opposed to static passwords, they are not defenseless against replay assaults. The OTP administration causes your business to send one-time passwords to clients in different configurations – messages, instant messages, and voice messages. Your business can trigger the OTP naturally dependent on the solicitation made by the clients during the exchange or login process. These OTPs are difficult to split and hack because of the arbitrarily produced a string of alphanumeric characters. Benefits of OTP services in your business Overcome password Most clients despite everything perform money relat