Friday, 4 October 2019

How to use smart call queue

In this, you no longer force your customer to wait on hold until an agent becomes available. Instead, this essential call queue management feature allows the customer to request a call back from an agent without loading this place in the queue.

Smart call queue automatically dials the customer backs routes the call to the next available agent.

If a caller chooses to remain on hold, they stay on the line & hear the standard music until an agent becomes available.

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