Saturday, 21 September 2019

How missed call impacts business

  • The callers call & call rings until the customer loses all his interest or disconnect the call. 
  • The caller is asked to make a call back at a later time.
Reasons for the above situation-
  • Meagre staff to respond calls.
  • Existing staff busy in other business activities.
  • Calls are being received after working hours.
  • No priority to phone-based services.
Not answering to the customer is a bad signal to the business- 
It is fair enough that we are expected to resolve our issues through email or other social media methods. It gives an entirely different experience to the customers when they get a chance to communicate with a live executive of your company & somewhere this process reinforces the credibility of the organization in a few minutes as emails are considered inhuman.

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