Skip to main content

Amplify your business 24*7 with IVR....

Make it easy for your customers to find solution of their queries right on there phone..

Interactive Voice Response (IVR) is a Telephony menu system that enables dial pads for identification, segmentation and routing your callers to the most appropriate agent within your team. It is simple and effective and will significantly reduce costs and increase efficiency within any company.

The IVR system makes sure that the caller can navigate to the right team through nothing more than a series of keypad presses.

With an IVR system in place, businesses can....

1.Automate the customer identification process with voice prompts

2.Predict why customers are calling to speed up service.

3.Correct important information from the customers during wait time

4.Personalize messages and prompt

5.Handel high call volumes and surges efficiently

6.Ensures customers are routed to the best agent for their issue

7.Track and report customer issues to improve future service

8.Reduce overhead cost including staffing

Cloudbased tools are also constantly evolving to make agents and customers lives easier and simpler.

IVR system, Thankfully, will continue to play a pivital role, mainly because there is so much scope for scalability and innovation.

Here are some key areas through which you can evolve your IVR..

1.Application-Programming Interface (API) Based Interaction

2.Information Extensions

3.Improved User Interface

4.Business value and Impact

 Having the right IVR system in place has significant benefits for businesses. The ability to track the campaigns that are driving the conversations means you can adjust your messaging and hone your responses. Conducting customer surveys and tracking marketing and sales activities brings valuable insights that are bound to fuel customer acquisition, target the right prospects, support sales efforts, and improve revenue strategies.

We have made Toll-free service features very easy with our user friendly and powerful platform

 1.You can forward a copy of missed call information to a pre defined call back URL.

2.Users can also update their call settings to get a copy of all missed call information .

3.On every account of missed call a pre-defined .You can set up auto response messages.

4.On every account of missed call, a call back to user or pre-defined .

5.Missing a call means losing a potential customer or missing the opportunity to solve a customer’s problem. Stay informed about your business calls and serve your customers better. user friendly panel which is easy to use and manage.

How is cloud telephony changing the way businesses communicate today?

  1. No More Reliance on Traditional Landline Phones
  2. Freeing Customers from the Bonds of Big Telecommunications Companies
  3. Big Call Savings for Thousands of Businesses
  4. More Big Savings on Infrastructure and Maintenance CostsEnabling a Remote Workforce


Popular posts from this blog

Cloud phone systems Business Considerations

  Cloud phone systems Business Considerations A cloud can change how you do business, increasing flexibility, responsiveness, mobility and efficiency, while aiding you in improving customer service. But all those benefits are only possible if you choose the right system for your business. With so many options to choose from, it is important to have the right information, to make the best decision possible. We have compiled a list of what you need to know before committing to a cloud system. 1. Does A Cloud Phone System Meet Business Needs? Can the hosted cloud     system you are considering support enough users for your business? What about in the future? Can it expand as your business grows? Not all cloud phone systems have the option of adding users easily. A comprehensive cloud     can serve many purposes in your business and save you a lot of money, because you don’t have to invest in different office equipment. Certain cloud based phone systems include / provide function

E-Commerce business use bulk SMS service

Bulk SMS is the process of disseminating a multitude of the SMS message to the audience that you target. Subscribers can send these SMS message either to their existing customers or to the ones who have opted to an SMS list which appears on the site. They can be used in multiple ways-  By making use of bulk SMS receives you can improve the conversion rate, sell more goods as per the choice of your customers. So they are used for boosting sales, improving on-site metrics & customer service. Areas where they can use- Customer service- This is the most vital area of any business & si it is for the e-commerce industry. This lets your customer text their queries their feedback & comments. Shopping Cart- Registered customer get the alerts via SMS for the process of delivery along with the delivery notifications & update confirmation message.

Benefits of Bulk Voice Call Service ?

  Bulk voice call service may be valuable device to focus on the crowd. Bulk voice call service allows one to send a pre-recorded message to large group of people.  Let's see how bulk voice call service provider helps your business grow by making efficient customer reach >>>> 1. Customer Friendly  Customer friendly is a term for products, services and experience that are designed from the customer's  point of view. If your target customer resides in distant corners of the globe, voice broadcasting  gives the flexibleness to personalize your language & message consistent with that region.  2. Message Uniformity Voice broadcasting helps to stop this drawback by transmitting a voice recorded information, after quality & credibility assurance from the dedicated authorities.  3. Flexible  Schedule your recorded call consistent with the customer' s availability without affecting their already planned day.  4. Campaigns on a Click  Running a campaign may be a