Make it easy for your customers to find solution of their queries right on there phone..
Interactive Voice Response (IVR) is a Telephony menu system that enables dial pads for identification, segmentation and routing your callers to the most appropriate agent within your team. It is simple and effective and will significantly reduce costs and increase efficiency within any company.
The IVR system makes sure that the caller can navigate to the right team through nothing more than a series of keypad presses.
With an IVR system in place, businesses can....
1.Automate the customer identification process with voice prompts
2.Predict why customers are calling to speed up service.
3.Correct important information from the customers during wait time
4.Personalize messages and prompt
5.Handel high call volumes and surges efficiently
6.Ensures customers are routed to the best agent for their issue
7.Track and report customer issues to improve future service
8.Reduce overhead cost including staffing
Cloudbased tools are also constantly evolving to make agents and customers lives easier and simpler.
IVR system, Thankfully, will continue to play a pivital role, mainly because there is so much scope for scalability and innovation.
Here are some key areas through which you can evolve your IVR..
1.Application-Programming Interface (API) Based Interaction
3.Improved User Interface
4.Business value and Impact
Having the right IVR system in place has significant benefits for businesses. The ability to track the campaigns that are driving the conversations means you can adjust your messaging and hone your responses. Conducting customer surveys and tracking marketing and sales activities brings valuable insights that are bound to fuel customer acquisition, target the right prospects, support sales efforts, and improve revenue strategies.
We have made Toll-free service features very easy with our user friendly and powerful platform
1.You can forward a copy of missed call information to a pre defined call back URL.
2.Users can also update their call settings to get a copy of all missed call information .
3.On every account of missed call a pre-defined .You can set up auto response messages.
4.On every account of missed call, a call back to user or pre-defined .
5.Missing a call means losing a potential customer or missing the opportunity to solve a customer’s problem. Stay informed about your business calls and serve your customers better. user friendly panel which is easy to use and manage.