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IVR in E-commerce



E-commerce is a sector which is growing in India and many other countries which makes it so much open to the market for investment even now and in the future also.

E-commerce helps people to purchase the product from home itself which gets delivered automatically to the given address that could be office or home.

But since it is so comfortable it comes with some hassle to that means there could be some problems which can occur and is needed to be taken care of.

So, using a Toll-free service with IVR not only gives it much better outlook overall since it helps the user to get the information regarding their products which need to be tracked etc.

So now let us discuss some features which can be used with the IVR.

  • Check the status of the order with order ID/ registered number

You can check the status of the order that is it accepted or not which simply means that usually with a large amount of orders eCommerce website usually sends a second-time confirmation of the order.
  • Request cancellation

Cancellation of an order is also done due to the reason asking for the apt reason why it was canceled in some products which have a high amount. 

IVR helps in the cancellation of the product by directly telling the reason.

  • Request refund

Request refund is a system made for the making a refund quicker and faster since you can just go to cancel order select the product you have recently ordered (can go up accordingly) then press the keypad to confirm the response which will cancel the order itself.

  • Request return

You can also request for the refund of the product after calling to the toll-free number via an IVR which can help the user for purchasing of the product and request a return if the product is not supported fully by the user.

  • Track your package

On an IVR you can also check and track the package and where the IVR is either it in the still in warehouse or has been reached to the nearest place etc.

This is a useful and a lot better service providing.
  • Connect with your delivery executive with pin

This is a feature In which you can get a verification pin and don’t know the actual number of the delivery executive.

Call land to the direct server which then automatically transfers it to the delivery executive which and a pin is given to you needs to be entered.

The plus point of this feature is to directly without wasting time since the call will be directly be received.

  • Speak to customer care executive

Speaking with the Customer is most important since it helps in the giving of the support to the user in which we can have the problem solved with no problem with the solution.

These are the some, features which can be checked in the E-commerce can be supported by the IVR in eCommerce.

Learn about IVR here.

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