CloudShope and my operator both provides the service of IVR
(Interactive virtual receptionist)
IVR Is used by the organization to help their user to
support them with the queries if needed of even other information which is
useful.
IVR is a 24*7 available as compared to a human-based
receptionist.
It greets the customer in the same language according to the reason that could be English, Hindi, Urdu or some code language in which you
need to say.
IVR turns out to be a cheaper and better option as compared
to human receptionist since it can cater to a lot of information and also can
cater to a lot of people at the same time.
IVR is a better and option than a normal human receptionist
and helps and you to outsource these functions to the organization in a lot of
manners.
Since it is a so powerful and really amazing tool that can
be used by any organization for managing customer service or maybe needing the
transportation organization etc.
So, now what are the features available in the IVR are
compared accordingly
Features
|
CloudShope
|
My
operator
|
Read
more
|
Multi-Level
|
✓
|
✗
|
Read
here…
|
API
Integration
|
✓
|
✗
|
Read here…
|
Real-time
notification
|
✓
|
✗
|
Read
here…
|
Call
recording
|
✓
|
✗
|
Read here…
|
Sticky
agent
|
✓
|
✓
|
Read
here…
|
Extension
|
✓
|
✓
|
Read here…
|
Hold
Tone
|
✓
|
✗
|
Read
here…
|
Click
to call
|
✓
|
✗
|
Read here…
|
Voicemail
|
✗
|
✓
|
Read
here…
|
Routing
|
✓
|
✓
|
Read here…
|
Customized
professional greetings
|
✓
|
✓
|
Read
here…
|
So now let’s start with the feature’s comparison.
- Multi-Level
Multi-level means the layering
which is available in the Interactive virtual receptionist.
Multi-level means to have a conversation with every level in which an organization gives the service that could be related to customer support or have a sales support this gives an option and edge to the user for selecting for the levels.
Multi-level means to have a conversation with every level in which an organization gives the service that could be related to customer support or have a sales support this gives an option and edge to the user for selecting for the levels.
2.API Integration
API Integration is a special
feature and is exclusive to the CloudShope.
API Is a programmable interface
between the user servers and to our servers from which you can add the needed information and then IVR Will start working accordingly.
3.Real-time notification
The real-time notification gives
the information to the user in real-time and it helps the user to watch the information which is necessary and is useful.
4.Call recording
Call Recoding means that one can record the call and can listen anytime after the call gets over and gets stored in the database and then anyone can listen to it through our dashboard.
5.Sticky agent
A sticky agent is a system in which
one gets connected to the same representative for the calls who have contacted
to someone earlier.
Sticky Agent is a useful feature
and helps the user to contact the user with he/she was talking before.
6.Extension
Extension in IVR means that you
can have a lot of numbers connected within one number which is assigned to the main number for the IVR.
It’s a common feature and is
available in both organizations.
7. Hold Tone
Hold Tone is a feature available
with the CloudShope and can be customized according to the Customers which can
be given by the user.
In Hold Tone we can decide on the
special offers or upcoming offers or even some necessary information.
8. Click to call
Click to Call means the ability
to call by just clicking on a number displayed on the screen can call the
company right away.
This is a CloudShope exclusive
feature.
9.Voicemail
It is a My operator exclusive
feature and is not available with CloudShope and it means that one can send a
voicemail to the user’s database when none of the agents available for the
response.
10.Routing
Call Routing means to route the call-in
different department according to the need and can be decided in a lot of
manners.
Call Routing is a common feature
between both of the organizations that are CloudShope and My operator.
11.Customized professional greetings
Professional Customized greetings
can be changed by the user or there are some presets which also make it
different from other organizations.
Professional greetings are played
when the call gets land to the user servers and after this, a pre-defined the greeting is played or customized calling greeting is played.
This is available with both of
the organizations and is a very basic feature.
Also, read our blogs here...
Also, read our blogs here...
Comments
Post a Comment